Specialist, Customer Service & Fulfillment

TreeHouse Foods; De Forest (MN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) program with 5% employer match

Comprehensive paid time off

Paid training and tuition reimbursement

Inclusive working environment

Wellness and employee assistance programs

Job summary

TreeHouse Foods in De Pere, WI is looking for a Specialist in Customer Service & Fulfillment. This role acts as a liaison between customers and internal teams to ensure efficient order processing and customer satisfaction across various channels.

The ideal candidate should have a Bachelor’s degree, at least two years of customer service experience, and strong communication skills. This full-time hybrid position offers benefits including 401(k) with company match and paid time off.

Qualifications

• Minimum of two years’ experience in customer service, preferably within a related field.
• Flexibility and adaptability to work effectively in a high-change environment.
• Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries effectively.
• Develop and maintain relationships with key internal and external partners.
• Execute the end-to-end sales process from order entry to shipment.

Skills

Strong written and verbal communication skills

Customer service experience

SAP proficiency

Microsoft Office

Bilingual (Spanish) preferred

Education

Bachelor’s degree in Supply Chain, Business Administration, or related field

Tools

SAP

Business Intelligence (BI) tools

Job description

Employee Type: Full time

Location: WI De Pere

Job Type: Customer Service

Job Posting Title: Specialist, Customer Service & Fulfillment

About Us

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description

About the Role

We are seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This role is essential in ensuring seamless order processing and enhancing customer satisfaction across various channels, including international, bulk, retail, contract, industrial, and food service.

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Undertake additional projects and tasks as assigned to support the department's goals and initiatives.
• Other assigned duties.

Important Details

• This is a full-time, hybrid role based in De Pere, WI operating on first shift.

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of two years’ experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.
• Bilingual (Spanish) preferred.

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time”. TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail]