Specialist, Communications & Marketing Services

Harvard University FAS Human Resources; Cambridge (MA); Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Generous paid time off including Paren

Medical, dental, and vision health ins

Retirement plans with university con

Wellbeing and mental health resources

Commuter benefits, discounts and perks

Tuition assistance and reimbursement

Résumé du poste

Harvard University Faculty of Arts and Sciences seeks a Communications & Marketing Services Specialist to provide strategic communications support across departments. You will advise on approaches, develop content and campaigns, and manage digital channels to boost visibility and engagement.

The role reports to the Associate Director and operates with independence on projects. Based in Cambridge, MA with a minimum of three on-campus days per week, the position emphasizes accessibility, branding,

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of three (3) years of progressively responsible communications, marketing, public relations, digital communications, or related experience.
• Experience creating and managing content across multiple communications channels.
• Familiarity with Drupal or similar content management systems.
• Strong project management skills and ability to manage multiple competing priorities.
• Demonstrated ability to work independently and drive projects to completion.
• Strong client service orientation and stakeholder relationship management skills.
• Understanding of digital communications best practices, web content strategy, accessibility standards, and branding principles.
• Experience developing newsletters, website content, and promotional communications.
• Comfort using AI tools and emerging technologies to support communications and content development.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, collaboration, and problem-solving abilities.

Responsabilités

• Advise departments on communications strategies, tactics, and channels.
• Consult with stakeholders to understand communications objectives and recommend approaches.
• Identify opportunities to strengthen outreach, storytelling, audience engagement, and brand visibility.
• Support departmental communications planning and campaign development.
• Develop compelling content tailored to diverse audiences and channels.
• Ensure all communications reflect institutional priorities, brand standards, and editorial best practices.
• Coordinate review and approval processes with stakeholders as needed.
• Manage and maintain departmental websites using Drupal or similar CMS.
• Ensure content accuracy, accessibility, and usability across digital platforms.
• Apply digital communications best practices, accessibility requirements, and brand standards to all online content.
• Monitor website content and recommend enhancements to improve user experience and engagement.
• Serve as a central point of contact for communications and marketing requests.
• Triage, assess, and prioritize incoming projects based on urgency, impact, and resources.
• Identify and engage stakeholders and partners to advance projects.
• Develop and maintain project schedules, calendars, and workflow tracking processes.
• Manage multiple projects simultaneously while ensuring deadlines and quality standards are met.
• Build strong relationships with departmental leaders, faculty, administrators, and colleagues.
• Provide responsive, customer-focused communications support and consultation.
• Collaborate with internal teams to coordinate efforts.
• Present recommendations and solutions to stakeholders clearly.
• Support implementation of communications standards, policies, and best practices.
• Use data, analytics, and feedback to improve effectiveness.
• Explore AI-enabled tools to enhance productivity.
• Stay current with trends in communications, digital content and accessibility.

Connaissances

Excellent writing

Editing

Content development

Project management

Stakeholder management

Communication strategy

Collaboration

Formation

Bachelor’s degree or equivalent

Outils

Drupal

Description du poste

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education.

The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary

The Communications & Marketing Services Specialist provides strategic communications and marketing support to departments across the Faculty of Arts and Sciences (FAS). Working in partnership with departmental leaders and stakeholders, the Specialist advises on effective communications approaches, develops and executes content and marketing initiatives, and manages digital communications channels to enhance visibility, engagement, and audience reach.

The role is responsible for planning, creating, and maintaining a wide range of communications materials, including web content, e-newsletters, event promotion, and digital campaigns. The Specialist manages communications workflows, prioritizes incoming requests, and coordinates projects to ensure timely, high-quality delivery aligned with institutional goals, accessibility requirements, and brand standards.

Reporting to the Associate Director, Communications & Marketing Services, this position serves as a trusted communications partner to assigned departments and operates with a high degree of independence in managing projects and stakeholder relationships.

This position is based in Cambridge, Massachusetts, with an expectation of a minimum of three (3) workdays per week on campus.

Job-Specific Responsibilities

Communications and Marketing Strategy

• Advise departments on communications and marketing strategies, tactics, and channels to increase awareness, engagement, and effectiveness.
• Consult with stakeholders to understand communications objectives and recommend appropriate approaches and solutions.
• Identify opportunities to strengthen outreach, storytelling, audience engagement, and brand visibility.
• Support departmental communications planning and campaign development.

Content Development and Execution

• E-newsletters
• Website content
• Event promotion
• Digital communications
• Marketing collateral

Develop compelling content tailored to diverse audiences and communications channels.

Ensure all communications reflect institutional priorities, brand standards, and editorial best practices.

Coordinate review and approval processes with stakeholders as needed.

Website and Digital Content Management

• Manage and maintain departmental websites using Drupal or similar content management systems.
• Ensure content accuracy, relevance, accessibility, and usability across digital platforms.
• Implement web content updates and improvements based on communications priorities and user needs.
• Apply digital communications best practices, accessibility requirements, and brand standards to all online content.
• Monitor website content and recommend enhancements to improve user experience and engagement.

Workflow and Project Management

• Serve as a central point of contact for communications and marketing requests.
• Triage, assess, and prioritize incoming projects based on urgency, impact, and available resources.
• Identify and engage appropriate stakeholders, subject matter experts, and communications partners to advance projects.
• Develop and maintain project schedules, communications calendars, and workflow tracking processes.
• Manage multiple projects simultaneously while ensuring deadlines and quality standards are met.

Stakeholder Engagement and Client Service

• Build strong working relationships with departmental leaders, faculty, administrators, and colleagues.
• Provide responsive, customer-focused communications support and consultation.
• Collaborate with internal communications, marketing, digital, and creative teams to coordinate communications efforts.
• Present recommendations and communications solutions to stakeholders in a clear and effective manner.

Communications Operations and Continuous Improvement

• Support implementation of communications standards, policies, and best practices.
• Utilize data, analytics, and stakeholder feedback to improve communications effectiveness.
• Explore and leverage AI-enabled tools and technologies to enhance productivity, content development, and workflow efficiency.
• Stay current with communications, marketing, digital content, and accessibility trends and best practices.

Working Conditions

• Hybrid work arrangement with a minimum of three (3) days per week on campus in Cambridge, Massachusetts.
• Occasional evening or weekend work may be required to support events, communications initiatives, or departmental priorities.

Qualifications

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of three (3) years of progressively responsible communications, marketing, public relations, digital communications, or related experience.

Additional Qualifications and Skills

• Excellent writing, editing, proofreading, and content development skills.
• Experience creating and managing content across multiple communications channels.
• Familiarity with Drupal or similar content management systems.
• Strong project management skills and ability to manage multiple competing priorities.
• Demonstrated ability to work independently and drive projects to completion.
• Strong client service orientation and stakeholder relationship management skills.
• Understanding of digital communications best practices, web content strategy, accessibility standards, and branding principles.
• Experience developing newsletters, website content, and promotional communications.
• Comfort using AI tools and emerging technologies to support communications and content development.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, collaboration, and problem-solving abilities.

Additional Information

• Application Materials: Include a cover letter along with a resume
• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.