Specialist, Clinical Engagement (CPhT)

Navitus-Health-Solutions-Lumicera-Health-Services

United States

Remote

USD 28,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Health, Dental & Vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Job summary

Navitus is seeking a Specialist, Clinical Engagement to join the Clinical Engagement Center (CEC). The role focuses on delivering high-quality clinical engagement through MTM, Stars Adherence, health education, and care coordination via telephonic consultations to improve medication adherence and patient outcomes.

You will report to the Supervisor, CEC Operations and work with cross-functional teams to ensure timely access to medications and resources, supporting Navitus’ patient-centered care

Qualifications

High School diploma or GED required.
Certified Pharmacy Technician certification required.
State Pharmacy Technician license required where applicable.
3 years of pharmacy support experience or clinical program execution required.
Strong pharmaceutical knowledge to address inquiries and ensure safe outcomes.
Ability to communicate clearly with diverse populations and follow workflows and escalation protocols.

Responsibilities

Independently conduct MTM and Stars Adherence initiatives.
Proactively outreach to patients to improve engagement and program participation.
Coordinate patient care to ensure timely access to medications and continuity of therapy.
Collaborate with CEC team to ensure high-quality clinical services.
Educate patients on program benefits and adherence, using judgment within protocols.
Facilitate prescription renewals and day supply requests.

Skills

Empathetic patient support

Excellent communication

Collaborative teamwork

HIPAA knowledge

Education

High School diploma or GED

Certified Pharmacy Technician certification

State Pharmacy Technician license (where applicable)

Job description

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $20.19 - USD $23.75 /Hr.

STAR Bonus % (At Risk Maximum)

0.00 - Ineligible

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Overview

The expected start timeframe for this position is January 2027 or later.

We’re growing and adding new Specialist CPhT positions! Ready for a new challenge using your pharmacy technician skills that supports your next career move? Check them out and take your next step with us!

The Specialist, Clinical Engagement serves as a key member of the Clinical Engagement Center (CEC) team, responsible for delivering high-quality clinical engagement through telephonic medication consultations, health education, and care coordination. This position plays a critical role in advancing medication adherence and patient engagement strategies by execution of Medication Therapy Management (MTM), Stars Adherence, and ongoing clinical initiatives, within defined program guidelines. The Specialist will report to the Supervisor, CEC Operations, as well as interact with other CEC Operations leaders.

As part of the CEC, the Specialist, Clinical Engagement supports Navitus’ commitment to delivering high-quality, patient-centered care through proactive outreach, problem-solving, and coordination with internal and external stakeholders. This position helps ensure that patients receive timely access to medications and resources, ultimately contributing to improved clinical performance aligning with Navitus’ strategic goals for health and wellness.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Independently conduct, within established protocols, Medication Therapy Management (MTM) and Stars Adherence initiatives to support organizational quality, performance, and patient outcomes.
Conduct proactive patient outreach using advanced communication techniques to improve engagement, adherence, and program participation.
Coordinate patient care activities to ensure timely access to medications and continuity of therapy, prioritizing work and resolving routine issues with minimal supervision.
Collaborate with CEC team members to support consistent, high quality clinical services and shared accountability for outcomes.
Educate patients on program benefits and medication adherence, applying professional judgment within program protocols to identify risks, address barriers, and determine appropriate interventions.
Facilitate prescription renewals and extended day supply requests, managing exceptions and coordinating with pharmacies or providers as needed.
Identify and address barriers to medication access by assessing patient specific challenges and connecting members with appropriate clinical or operational resources.
Ability to apply sound professional judgment in well-defined situations and appropriately escalated when additional guidance is needed.
Adhere to established protocols and regulatory requirements, escalating non-routine decisions involving complex, sensitive, or high-risk situations appropriately.
Support operational effectiveness by completing assigned workflows accurately and efficiently and taking ownership of tasks that contribute to overall department performance.
Other duties as assigned.

Qualifications

Whatourteamexpectsfrom you?

High School diploma or GED required.
Certified Pharmacy Technician certification required. State Pharmacy Technician license required where applicable.
3 years of pharmacy support experience or clinical program execution required.
Strong pharmaceutical knowledge to accurately address inquiries, support medication-related processes, and ensure safe, informed outcomes required.
Demonstrated ability to deliver empathetic, patient-focused support by actively listening, addressing needs, and ensuring clear, respectful communication across diverse populations required.
Demostrated experience effectively managing inbound and outbound communications while consistently following established workflows, scripts, and escalation protocols to ensure quality and efficiency required.
Knowledge of healthcare regulations, including HIPAA, that protects patient information and ensures all interactions and documentation meet compliance standards required.
Demonstrated ability to collaborate within cross-functional teams to meet service level expectations, support shared goals, and contribute to overall operational success required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?