Specialist, Client Operations Representative

BNY Mellon; Town of Florida, Northern (NY, KY); Hybrid; USD 60,000 - 86,000; Full time

Job summary

BNY Mellon seeks a Client Operations Associate in New York. You will provide comprehensive client service, manage complex inquiries, and ensure timely resolutions aligned with client expectations.

Coordinate operational processes for client transactions and reporting, collaborate with internal teams to improve service delivery, and maintain up-to-date knowledge of regulations to ensure compliant interactions.

Qualifications

• Bachelor’s degree in Business, Finance, or related field preferred.
• 0-3 years of experience.
• Strong analytical and problem-solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

Responsibilities

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.
• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
• Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.
• Utilize data and analytics to identify trends and opportunities for process improvements, contributing to strategic objectives.
• Foster strong client relationships through proactive communication and a commitment to client success.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Collaborative work

Education

Bachelor’s degree in Business/Finance or related field

Job description

In this role, you’ll make an impact in the following ways:

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.




• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.




• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.




• Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.




• Utilize data and analytics to identify trends and opportunities for process improvements, contributing to strategic objectives.




• Foster strong client relationships through proactive communication and a commitment to client success.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field preferred.




• 0-3 years of experience




• Strong analytical and problem-solving skills to manage and resolve client issues effectively.




• Excellent communication and interpersonal skills to build and maintain client relationships.




• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.