Specialist, Category - Grocery

Pilot Flying J; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plan (Nationwide)

401(k) Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Job summary

Pilot Company is seeking a Grocery Specialist to drive category strategies across 650+ locations, coordinating merchandising, pricing, promotions, and operations to boost sales and guest satisfaction.

The role serves as a liaison among Category Teams, Operations, Marketing, suppliers and store teams, ensuring clear communication, timely execution, and accurate data across merchandising systems.

Qualifications

• High School Diploma or Equivalent Required.
• Bachelor's Degree or Equivalent Preferred.
• Minimum One Year Experience.
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Serves as the primary owner of the ServiceNow process for the Grocery category, partnering with store teams to identify, prioritize and resolve operational opportunities and issues while ensuring timely Communication and execution of category initiatives.
• Leads the development and distribution of the Grocery "On Ramp" execution guide, providing stores with clear direction on resets, promotional programs, marketing signage, displays, shippers and other merchandising initiatives to ensure consistent execution across the chain.
• Coordinates execution planning and alignment with strategic supplier partners, leading cross functional meetings to ensure the accurate and timely delivery of product launches, promotional programs, pricing updates and merchandising assets to stores.
• Partners with New Store Opening teams, suppliers and internal stakeholders to support successful store openings by coordinating assortment setup fixtures, signage, product deliveries and execution timelines.
• Manages category execution within merchandising systems, including new item setup, retail pricing, promotional maintenance, product lifecycle management and data accuracy to support category performance and operational effectiveness.
• Collaborates with Marketing, Operations, Distribution and supplier partners to ensure promotional signage, point of sale materials and merchandising assets are produced, allocated and delivered accurately to support in-store execution and the guest experience.

Skills

Cross-functional collaboration

Communication

Education

High School Diploma or Equivalent

Bachelor's Degree or Equivalent

Tools

ServiceNow

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Grocery Specialist supports the development and execution of category strategies across more than 650 locations in 42 different states by coordinating key merchandising, pricing, promotional and operational activities that drive sales, profitability and execution excellence. This role serves as a critical liason between Category Teams, Operations, Marketing, suppliers and store teams to ensure programs are communicated effectively and executed consistently across the enterprise. The Grocery Specialist manages core merchandising systems, maintains item and promotional data integrity, and oversees category execution processes that support business objectives and enhance the guest experience. The position leads communication and issue resolution through ServiceNow, ensuring store feedback is addressed, operational opportunities are identified, and category initiatives are executed effectively. Additionally, the Grocery Specialist partners with suppliers and cross-functional teams to support promotional execution, new store openings, signage distribution, and merchandising programs. Through strong collaboration, organization, and attention to detail, this role helps deliver category growth, operational excellence, and a consistent guest experience across the Pilot store network.

This role:

• Serves as the primary owner of the ServiceNow process for the Grocery category, partnering with store teams to identify, prioritize and resolve operational opportunities and issues while ensuring timely Communicationand execution of category initiatives.
• Leads the development and distribution of the Grocery "On Ramp" execution guide, providing stroes with clear direction on resets, promotional programs, marketing signage, displays, shippers and other merchandising initiatives to ensure consistent execution across the chain.
• Coordinates exectuion planning and alignment with strategic supplier partners, leading cross functional meetings to ensure the accurate and timely delivery of product launches, promotional programs, pricing updates and merchandising assets to stores.
• Partners with New Store Opening teams, suppliers and internal stakeholders to support successful store openings by coordinating assortment setup fixtures, signage, product deliveries and execution timelines.
• Manages category execution within merchandising systems, including new item setup, retail pricing, promotional maintenance, product lifecycle management and data accuracy to support category performance and operational effectiveness.
• Collaborates with Marketing, Operations, Distribution and supplier partners to ensure promotional signage, point of sale materials and merchandising assets are produced, allocated and delivered accurately to support in-store exectuion and the guest experience.

Qualifications

• High School Diploma or Equivalent Required
• Bachelor's Degree or Equivalent Preferred
• Minimum One Year Experience
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay