Special Services Coord - Ochsner Baton Rouge - Quality and Performance Improvement Support - Full Time (M-F)

Ochsner Health; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ochsner Health in Baton Rouge, LA, seeks an experienced administrative professional to provide data management and project support across departments. You will analyze data, prepare reports, and act as a liaison between supervisors, management, and consultants to advance initiatives.

The role emphasizes maintaining confidential information, strong communication, and organizational skills, with opportunities to manage special projects and drive efficient office operations.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Typing proficiency and knowledge of medical terminology.
• Strong interpersonal, verbal and written communication, and organizational abilities.
• Flexible work schedule including potential 24/7, weekends and on-call availability.
• Ability to travel between facilities.

Responsibilities

• Provides project management support.
• Coordinates information/paperwork processing for staff, quality reporting, and committee reports.
• Develops presentations, handouts, and other educational tools requested by administrators.
• Maintains, tracks, and orders supplies/marketing materials as needed for department.
• Complies statistical reports, researches information, performs special projects and completes miscellaneous duties.
• Greets every office visitor in a pleasant and responsive manner; courteously answers and screens incoming calls.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Other related duties as required.

Skills

Data entry

Medical terminology

Interpersonal skills

Verbal communication

Written communication

Organization

Time management

Analytical skills

Basic math

Flexible schedule

Travel readiness

Education

High school diploma

Associates degree in Business Administration

Tools

Windows applications

Keyboard proficiency

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job provides administrative and clerical support, creates data management reports, performs data analysis, acts as a liaison between immediate supervisor, upper management, direct reports and consultants, and manages special projects, functions and/or programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High School diploma or equivalent

Preferred -Associates degree in Business Administration or related field

Work Experience

Required -7 years of Professional level administrative experience.
Experience maintaining highly confidential and sensitive information.

Preferred - Supervisory experience

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information
• Must be proficient with Windows-style applications and keyboard
• Typing proficiency
• Knowledgeable of medical terminology
• Strong interpersonal skills
• Strong verbal and written communication skills
• Good organizational skills
• Good time management skills
• Strong analytical skills
• Basic math skills
• Must be able to work a flexible work schedule (e.g. 24/7, weekend, on call availability).
• Must be able to travel throughout and between facilities.

Job Duties

• Provides project management support.
• Coordinates information/paperwork processing for staff, quality reporting, and committee reports.
• Develops presentations, handouts, and other educational tools requested by administrators.
• Maintains, tracks, and orders supplies/marketing materials as needed for department.
• Complies statistical reports, researches information, performs special projects and completes miscellaneous duties.
• Greets every office visitor in a pleasant and responsive manner; courteously answers and screens incoming calls.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.