Special Projects Management Analyst

Texas Health and Human Services; Austin (TX); Hybrid; USD 67,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Telework eligible

Job summary

Texas Health and Human Services seeks a Management Analyst IV to lead special projects, automate workflows, and improve business processes for agency initiatives in Austin. The role entails coordinating cross-functional teams, documenting requirements, and supporting implementation through testing and training.

The position requires strong project management, data analysis, and communication skills, with a focus on delivering efficient, compliant solutions and collaborating with Finance, IT, and

Qualifications

• Graduation from an accredited four-year college or university.
• Three years of experience in project management, management analysis, business analysis, systems implementation, process improvement, or comparable special-project work.
• Three years of experience documenting business processes, system requirements, standard operating procedures, project plans, testing results, or other detailed work products.
• Three years of experience using Microsoft Office in a professional setting, including advanced use of Excel and experience with SharePoint.
• Three years of experience analyzing data and using the results to identify issues, evaluate performance, or recommend process improvements.
• Preferred: Experience developing automated workflows or business solutions using Power Automate, Power Apps, SharePoint workflows, or comparable low-code tools.
• Experience coordinating work among information technology staff, vendors, contractors, program staff, leadership, and other business stakeholders.

Responsibilities

• Plans, leads, and coordinates special projects involving new systems, technology solutions, automated workflows, and business processes.
• Develops project plans, defines scope and deliverables, coordinates resources, tracks milestones and risks, facilitates project meetings, communicates status, and follows issues through implementation and stabilization.
• Coordinates fiscal note tracking during the Texas legislative session in close collaboration with agency finance, budget, and Government and Stakeholder Relations staff.
• Maintains schedules and tracking tools, monitors deadlines and workflow status, supports users, coordinates issue resolution, and communicates with affected programs and project stakeholders to help ensure accurate and timely processing.
• Elicits, analyzes, validates, and documents business needs, functional requirements, work processes, decision points, roles, controls, and system requirements.
• Develops clear process maps, standard operating procedures, job aids, training materials, status reports, and implementation documentation that support shared understanding, consistent execution, and knowledge transfer.
• Develops user acceptance testing strategies, test plans, test cases, test data, and expected results for new or modified systems and workflows.
• Coordinates and executes testing with business users and technical partners; documents defects and outcomes; monitors corrections and retesting; and supports implementation readiness and post-implementation review.
• Collects, organizes, analyzes, and interprets operational and project data to evaluate performance, identify trends, measure results, and support decisions.

Skills

Project management

Business analysis

Data analysis

Process improvement

Microsoft Office

Power Platform

SharePoint

Stakeholder management

Education

Bachelor's degree

Tools

Power Automate

Power Apps

SharePoint

Excel

Job description

Date: Sep 10, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Special Projects Management AnalystJob Title: Management Analyst IVAgency: Health & Human Services CommDepartment: Deputy Chief Financial OfficerPosting Number: 21322Closing Date: 10/10/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $6,000.00 - $7,916.00Pay Frequency: Monthly
Salary Group: TEXAS-B-25Shift: Day
Additional ShiftTelework: Eligible for TeleworkTravel: Up to 5%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS
Management Analyst IV- Special ProjectsAre you energized by finding smarter ways to get work done? The Management Analyst IV for Special Projects turns complex business needs into practical, efficient solutions by automating workflows, improving processes, and helping teams successfully implement new systems. This position is ideal for a creative problem solver who enjoys connecting people, technology, and data to make work easier, more accurate, and more effective.
The position performs advanced management analysis and project management work for agency special projects. Work includes planning and coordinating new systems and processes; evaluating operational efficiency; documenting business requirements and workflows; analyzing data; developing and executing user acceptance testing; and supporting implementation, training, and continuous improvement. During the Texas legislative session, the position works extensively with agency finance and budget staff to coordinate fiscal note tracking, schedules, deadlines, system support, and stakeholder communication. The position collaborates with information technology staff, vendors, contractors, internal agency programs, and Government and Stakeholder Relations. Work is performed under limited supervision with considerable latitude for initiative and independent judgment.
Essential Job Functions (EJFs)Plans, leads, and coordinates special projects involving new systems, technology solutions, automated workflows, and business processes. Develops project plans, defines scope and deliverables, coordinates resources, tracks milestones and risks, facilitates project meetings, communicates status, and follows issues through implementation and stabilization. (25%)
Analyzes current operations, work processes, and system use to identify inefficiencies, control gaps, duplication, delays, and opportunities for automation or standardization. Works with stakeholders to design improved future-state processes and uses Microsoft Office and Power Platform tools, including SharePoint, Excel, Power Automate, Power Apps, and workflows, to support efficient and sustainable solutions. (20%)
Coordinates fiscal note tracking during the Texas legislative session in close collaboration with agency finance, budget, and Government and Stakeholder Relations staff. Maintains schedules and tracking tools, monitors deadlines and workflow status, supports users, coordinates issue resolution, and communicates with affected programs and project stakeholders to help ensure accurate and timely processing. (20%)
Elicits, analyzes, validates, and documents business needs, functional requirements, work processes, decision points, roles, controls, and system requirements. Develops clear process maps, standard operating procedures, job aids, training materials, status reports, and implementation documentation that support shared understanding, consistent execution, and knowledge transfer. (15%)
Develops user acceptance testing strategies, test plans, test cases, test data, and expected results for new or modified systems and workflows. Coordinates and executes testing with business users and technical partners; documents defects and outcomes; monitors corrections and retesting; and supports implementation readiness and post-implementation review. (10%)
Collects, organizes, analyzes, and interprets operational and project data to evaluate performance, identify trends, measure results, and support decisions. Builds reports, trackers, and other analytical tools; presents findings and recommendations to leadership and stakeholders; and evaluates whether implemented changes achieve intended efficiencies. (5%)
Builds productive working relationships with information technology staff, vendors, contractors, internal agency staff, finance and budget teams, Government and Stakeholder Relations, and other project partners. Facilitates communication, translates business needs for technical audiences, coordinates dependencies, and helps resolve issues among groups with different responsibilities and priorities. Performs other duties as assigned. (5%)
Knowledge OfKnowledge, Skills and Abilities (KSAs):Project management principles, practices, tools, and project life cycles.
Business-process analysis, process improvement, workflow automation, systems implementation, change management, and operational efficiency.
Business requirements, user acceptance testing, defect tracking, implementation readiness, and post-implementation evaluation.
Data collection, analysis, reporting, and performance measurement.
State government operations and legislative-session work processes, including coordination of fiscal note activities.
Familiarity with Artificial Intelligence.
Skill InUsing Microsoft Office and Power Platform tools, including SharePoint, Excel, Power Automate, Power Apps, and workflows.
Managing complex projects, schedules, deliverables, risks, dependencies, and competing deadlines.
Analyzing data and business processes; identifying root causes; and developing practical, technology-enabled solutions.
Building and executing user test plans, test cases, test scripts, test data, and results documentation.
Creating clear and complete business requirements, process maps, procedures, reports, training materials, job aids, and other project documentation.
Facilitating meetings, presenting information, and communicating technical and business information to varied audiences.
Ability ToTranslate business needs into functional requirements, workflows, testable outcomes, and implementation plans.
Apply creative problem solving and sound judgment to complex or unfamiliar assignments.
Work collaboratively with agency leadership, finance and budget staff, information technology teams, vendors, contractors, program staff, and Government and Stakeholder Relations.
Organize detailed work, manage multiple priorities, and meet fixed or rapidly changing deadlines with limited supervision.
Evaluate the effectiveness and efficiency of systems and processes and recommend measurable improvements.
Develop consensus, manage stakeholder expectations, communicate risks, and move projects from planning through implementation.
Registrations, Licensure Requirements Or CertificationsProject management, business analysis, Microsoft Power Platform, or process-improvement certifications are preferred but not required.
RequiredInitial Screening Criteria:Graduation from an accredited four-year college or university. Relevant experience may substitute for education on a year-for-year basis.
Three years of experience performing project management, management analysis, business analysis, systems implementation, process improvement, or comparable special-project work.
Three years of experience documenting business processes, system requirements, standard operating procedures, project plans, testing results, or other detailed work products.
Three years of experience using Microsoft Office in a professional setting, including advanced use of Excel and experience with SharePoint.
Three years of experience analyzing data and using the results to identify issues, evaluate performance, or recommend process improvements.
PreferredExperience developing automated workflows or business solutions using Power Automate, Power Apps, SharePoint workflows, or comparable low-code tools.
Experience developing and executing user acceptance testing, including test plans, test cases, expected results, defect documentation, and retesting.
Experience working with finance, budget, legislative, fiscal note, or other deadline-driven government processes.
Experience coordinating work among information technology staff, vendors, contractors, program staff, leadership, and other business stakeholders.
Experience implementing a new system or major process from requirements development through testing, deployment, training, and post-implementation evaluation.
Additional InformationThis position is required to work in office two days a week at the North Austin Complex.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And VeteransMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA AccommodationsIn compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work EligibilityDepending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework DisclaimerThis position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin