Special Programs Case Manager I (Licensed BH professional)

Elevance Health; Norfolk (VA); Hybrid; USD 61,000 - 96,000; Full time

Job summary

Elevance Health is seeking a Special Programs Case Manager I to operate in the field, visiting client sites and coordinating care across physical and behavioral health services. The role involves travel within the assigned region and occasional office meetings, with a hybrid work policy depending on commuting distance.

The position requires licensure in Virginia or eligibility, a background in social work or nursing, and 3+ years of clinical experience, focusing on complex psychiatric and

Qualifications

• MS/MA in social work, counseling, or related behavioral health field, or nursing degree.
• At least 3 years of clinical social work/counseling experience with complex psychiatric/substance abuse cases.
• Active license such as LCSW, LMSW, LPC, LAPC, LMFT, LMHC, or RN issued in Virginia.

Responsibilities

• Conduct assessments to identify individual needs and develop care plans.
• Manage integrated physical and behavioral health case management for assigned members.
• Coordinate with internal/external resources to ensure access to quality, cost-effective care.
• Address social determinants of health in care planning and follow-up.
• Collaborate with state agencies and the community services network for support.
• Educate patients and families, perform medication reconciliation, and arrange follow-up care.

Skills

Clinical counseling

License eligibility: LCSW/LMSW/LPC/LAP

Microsoft Office

Education

MS/MA in social work or related behavioral health field or nursing

Tools

Microsoft Office Suite

Job description

Special Programs Case Manager I

Field

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Travel

Some travel within your assigned region (facility or home visits) is expected.

Schedule

Monday – Friday, 8:00AM - 5:00PM Eastern Time

The Special Programs Case Manager I is responsible for performing case management telephonically and/or by home visits within the scope of licensure for special programs, such as Foster Care. Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health.

Primary Duties May Include, But Are Not Limited To

• Conducts assessments to identify individual needs.
• Develops comprehensive care plan to address objectives and goals as identified during assessment.
• Supports member access to appropriate quality and cost effective care and modifies plan(s) as needed.
• Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care.
• Coordinates social determinants of health to meet the needs of the member and incorporates that into care planning.
• Works closely with various state agencies.
• Maintains knowledge of the system of care philosophy; a spectrum of effective, community-based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network.
• Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life.
• Evaluates health needs and identifies applicable services and resources in conjunction with members and their families.
• Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow-up care.

Required Qualifications

• Requires MS/MA in social work, counseling, or a related behavioral health field or a degree in nursing.
• A minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background is required.
• Requires an active, current and valid license such as an LCSW, LMSW, LPC, LAPC, LMFT LMHC, or RN issued by the Commonwealth of Virginia.

Preferred Qualifications

• Experience working with specialty populations preferred.
• Case management with a broad range of complex psychiatric/substance abuse and/or medical disorders is very strongly preferred.
• Knowledge of the Virginia Foster Care is extremely helpful for this role strongly preferred.
• Prior experience working with the Community Services Board (CSB) and/or Department of Social Services (DSS) is preferred.
• Traveling to worksite and other locations when necessary is highly preferred.
• You must be computer literate and have some experience using Microsoft applications (Word, Excel, Outlook), etc is preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $61,028 to $96,360

Location: Virginia

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Hybrid Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.