Special Ops Client Specialist

Socket.dev; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Convatec seeks customer care professionals to support remote and distribution-center operations for business and consumer customers. Roles involve handling phone, chat, or text inquiries with a mix of routine resolutions and order liaison duties.

Candidates may require vocational or technical education and will work under moderate supervision. The work environment includes office-based settings and walk-in service in some centers.

Qualifications

• Experience in customer service roles or call-center environments.
• Ability to handle multiple contact channels (phone, chat, text).
• Moderate supervision with routine tasks and some interpretation needed.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Handle a high volume of low-complexity inquiries.
• Resolve customer issues or route to appropriate teams as needed.
• Serve as liaison between customers and distribution/production teams for orders.

Skills

Customer service

Communication

Problem solving

Education

Vocational/technical education

Tools

CRM software

Job description

Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency:

• Works under moderate supervision.
• Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
• Communicates information that requires some explanation or interpretation.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.