Special Officer (Field Training Officer [FTO])

NYC Health + Hospitals; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Lincoln Medical and Mental Health Center in the Bronx seeks a Field Training Officer to mentor new Special Officers transitioning from the Police Academy to hospital duty. You will conduct on-the-job training, provide coaching and evaluation, ensure familiarization with NYS Peace Officer standards, and reinforce de-escalation techniques in crisis situations.

As a role model, you will maintain training records, attest competencies, and stay updated on site policies while upholding ICARE values in

Qualifications

• Must have four-year high school diploma or equivalent or IEP diploma with six months of full-time work experience.
• Must hold or obtain BLS certification through the American Heart Association and maintain it.
• Must be at least 20 years old at appointment and be a City of New York resident at time of appointment.
• Must satisfy NYS Peace Officer certification requirements before starting duty and maintain it thereafter.

Responsibilities

• On-the-job training for new Special Officers, aligning with NYS Peace Officer policies.
• Provide coaching, training and evaluation as part of the field training program.
• Ensure officers are trained in confidentiality, dissemination of information and radio communications.
• Reinforce de-escalation and conflict resolution techniques for real-world crises.
• Maintain site-specific policies and training records for each officer.
• Complete competency attestations for personnel records and document progression.

Skills

Training/teaching

Communication

Education

High school diploma or equivalent

Tools

BLS Certification (AHA)

Job description

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Functional Assignment

Under the direction of a Supervising Special Officer - Level I or higher, Special Officers assigned to the functional role of Field Training Officer (FTO) will facilitate new Special Officers transition from the Hospital Police Academy setting to the actual performance of their duties within NYC Health + Hospitals. The FTO is also responsible for clearly communicating the expectations of the position to new Special Officers. In addition, they will be responsible for ensuring that all incumbent and new Special Officers are kept abreast of relevant updates to policies, procedures and guidelines applicable to NYS Peace Officers. Furthermore, the FTO serves as a positive role model to all officers by modeling NYC Health + Hospitals vision and ICARE values. The assignment of FTO responsibilities is in addition to their assignment as a Special Officer.

Essential Duties And Responsibilities

• Conducts on-the-job training program for new Special Officers on how to perform the essential functions and responsibilities of their job consistent with the policies, procedures and guidelines applicable to NYS Peace Officers.
• Provides consistent coaching, training and evaluation of new officers as part of the department's field training program.
• Exposes new Special Officers to their full range of job tasks and guides the officers in displaying confidentiality and discretion required of Special Officers at NYC Health + Hospitals.
• Guides Special Officers in the performance of their required tasks so they can become competent and self-sufficient in the practical application of their required tasks.
• Reviews and reinforces de-escalation and conflict resolution techniques to ensure new Special Officers are equipped with the knowledge and skills necessary to apply them in actual crisis situations they will face on the job.
• Reviews site-specific policies and procedures applicable to the health care setting at their assigned facility.
• Maintains a training record with daily checklists for each Special Officer to document each phase of the on-the-job training for new Officers.
• Completes competency attestation including a written summary for the employee's personnel record, to certify that the incoming Special Officer is competent and prepared to work independently under general supervision.
• Reviews and monitors the new Special Officers usage and competency in the receiving and dissemination of information via radio transmission, including the use of required codes.
• Notifies Hospital Police leadership when new officers are not meeting performance standards consistent with the on-the-job training program.
• Assists in the development and periodic updating of the On-the-Job Training Manual as well as the dissemination of the manual to each incoming Special Officer.
• Attends training to become fully competent in the Hospital Police Academy curriculum and expectations for new officers.
• Conducts in-service training for incumbent Special Officers, when directed to introduce new policies and/or procedures using standard curriculum provided by the Hospital Police Academy.
• Assists the Hospital Police Academy in annual in-service training, as requested by the Director of Training and Development for Hospital Police.
• Performs other related duties, as assigned, including the regular duties of a Special Officer or Supervising Special Officer.

Minimum Qualifications

• A four-year high school diploma or its educational equivalent approved by State's Department of Education or a recognized accrediting organization; or an Individualized Education Program (IEP) diploma and six (6) months of full-time work experience; and
• Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). Once obtained, this certification must be maintained for the duration of employment.
• Candidates must have reached their 20th birthday by the date of appointment; and
• Candidates must be residents of the City of New York at the time of appointment and you must thereafter maintain City residency as a continuing condition of employment. However, if you have two (2) years of employment with the NYC Health + Hospitals, you may be a resident of Nassau, Westchester, Suffolk, Orange, Rockland or Putnam counties; and
• Candidates must satisfy the training requirements established by the State of New York for Peace Officer certification prior to beginning their official tour of duty. Once obtained, this certification must be maintained for the duration of employment. Continuous employment with NYC Health + Hospitals, is contingent upon satisfactory completion of both entry level and annual recertification training programs.

Special Note

• A valid New York State motor vehicle driver license may be required for appointment to certain positions based on the operational needs of the facility. If required, this license must be maintained for the duration of employment.