Spc, Customer Rel Mgmt

Smurfit Westrock plc; Chicago (IL); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid vacation and holidays

Bonus incentive

Job summary

Smurfit Westrock plc is seeking a National Account Project Manager to align national accounts with branch operations across multiple locations in the United States. You will work closely with sales, branches and suppliers to define opportunities, establish processes, and integrate new accounts into the company's systems.

The role requires a bachelor’s degree (master’s preferred), 3+ years in operations or project management, and strong Excel/Word skills.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Must be eligible to work in the United States and/or Mexico without a Visa.
• Minimum of three years’ experience in operational, business analysis, or project management roles.
• Bilingual Spanish/English a plus.
• Advanced proficiency in Excel and Word.
• Occasional travel – less than 10%.
• Experience using Coupa, Ariba and other third-party systems.
• Experienced in AR and AP.

Responsibilities

• Manage smooth transition of new national accounts to multiple Victory Packaging branches by ensuring invoicing requirements are clearly communicated, tax forms and other new customer setup forms are completed.
• Coordinate communication and implementation of customer service requirements at each location, aligning with contractual obligations.
• Analyze and monitor changes to business processes that impact customers’ accounts (ordering, invoicing, payments).
• Conduct audits for prospective customers and identify opportunities within customer sites for inventory management.
• Monitor AR levels for existing accounts and collaborate with AR, cash applications and AP teams.

Skills

Project management

Business analysis

Operational experience

Communication skills

Excel

Word

Bilingual Spanish/English

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Coupa

Ariba

AR/AP systems

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

National Account Project Managers work with the company’s sales representatives, branch managers, customers, and suppliers to define new business opportunities, establish suppliers, establish daily procedures, and integrate new national accounts into Victory’s operational systems. The National Account Project Manager reports directly to the Director of National Account Operations in Houston, TX. Entry level project managers are designated as “Associate” Project Managers and work within close supervision of the director and senior project managers for the first 6-12 months of their employment on solely-owned projects. Senior project managers work under minimum supervision taking full accountability and ownership of their projects.

How you will impact Smurfit Westrock:

• Manage smooth transition of new national accounts to multiple Victory Packaging branches by ensuring SLEAs invoicing requirements are clearly communicated, tax forms and other new customer setup forms (credit approval, W9, taxable/non-taxable..etc) are completed.
• Manage the communication and implementation of customers’ service requirements on a location by location basis, as per the contractual obligations. This is attained by utilizing project management practices and working in close relationship between customer sites, local and national level suppliers, national account and local sales and local Victory Packaging branches.
• Understand, implement (train branches on new/changed process) and monitor these changes to business processes that have the potential to impact customer’s account (ordering, invoicing and/or payment process)
• Conduct audits for prospective customers and identify opportunities at customer sites that fit the Victory Packaging inventory management program.
• Closely monitor AR levels for existing accounts
• Work closely with other NAX team members, AR department, cash applications and AP department
• Assist the local branches and sales team in projects aimed at improving service levels.
• Tools utilized included executive summaries and analysis

What you need to succeed:

• Minimum of a Bachelor’s degree, Master’s preferred.
• Must be eligible to work in the United States and/or Mexico without a Visa.
• Minimum of three years’ experience in consistently excelling in operational, business analysis, or project management roles.
• Bilingual (Spanish/English) a plus.
• Must possess excellent written and verbal communication skills.
• Advanced proficiency in Excel and Word.
• Occasional travel – less than 10%.
• Experience using Coupa, Ariba and other third-party systems.
• Experienced in AR and AP.

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $58,875.00 - $98,125.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.