Spares Field Demand Planner

KLA-Belgium; Ann Arbor (MI); On-site; USD 77,800 - 132,300; Full time

Benefits offered by this job

401(k) including company matching

Employee stock purchase program

Tuition reimbursement program

Paid time off and holidays

Job summary

KLA-Belgium is seeking a skilled professional for Spares Demand Planning in Ann Arbor, Michigan. This role involves managing communications and improving fill rate performance across products while collaborating with various teams to enhance customer experience.

Ideal candidates will have a Bachelor’s degree and 3+ years of experience in supply chain or logistics with strong analytical skills and proficiency in MS Excel. Excellent communication and teamwork skills are essential for success in this dynamic environment.

Qualifications

• 3+ years of related experience, preferably in Supply Chain Management or Logistics.
• Experience with inventory planning is required.
• Ability to analyze data to support demand and supply optimization.

Responsibilities

• Single point of contact for regional counterparts on the Spares Demand Planning team.
• Monitor and report out Fill Rate Performance versus Fill Rate Targets.
• Collaborate with key stakeholders across KLA to improve customer experience.

Skills

MS Excel proficiency

Critical thinking

Analytical skills

Communication skills

Team collaboration

Education

Bachelor’s degree

Master's degree

Tools

SQL

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

• Single point of contact for regional counterparts on the Spares Demand Planning team.
• Manage communications and messaging between customer regions and internal planning counterparts.
• Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior and upcoming ramp.
• Translate regional/customer requests into a problem statement for review with HQ team.
• Drive appropriate review and response to field.
• Monitor and report out Fill Rate Performance versus Fill Rate Targets and Planned vs. Actual Inventory perform miss analysis and drive cross‑functional actions that impact current and future Fill Rate performance.
• Assessment of spare part plan to ensure coverage is sufficient to meet requirements.
• Recognize process gaps and drive improvements holistically across cross functional teams.
• Conduct ramp readiness reviews for spares support within assigned region.
• Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence.
• Educate internal stakeholders of metrics, planning methodologies and support entitlements.
• Provide crisp and timely communication on developing issues to relevant internal and external customers.
• Keep leadership informed of customer impact and progress of recovery efforts.

Preferred Qualifications

• Bachelor’s degree plus 3+ years of related experience.
• BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
• High proficiency in MS Excel; SQL a plus.
• Experience with trade and compliance regulations is a plus.
• Experience with inventory planning is required.
• Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
• Ability to work well on cross‑functional teams in multiple locations and time zones.
• Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills.
• Self‑driven, independent, yet strong collaboration skills.
• Demonstrated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency.
• Use professional concepts and company objectives to resolve sophisticated issues in a creative and effective way.
• Clear sense of urgency and adaptability to fast moving and highly competitive industry.
• Must be able to work on multiple projects in parallel as needed.

Minimum Qualifications

• 5 years of related experience with a Bachelors degree.
• 3 years experience with a Master's degree.
• Equivalent experience.

Pay and Location

Base Pay Range: $77,800.00 - $132,300.00 Annually. Primary Location: USA-MI-Ann Arbor-KLA.

Benefits

• Medical, dental, vision, life and other voluntary benefits.
• 401(k) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance and tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.