Spanish Speaking Customer Experts for Cloud Platform - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salaries

Performance bonus

Cloud training

Health insurance

Relocation support

Transition assistance to Greece

Job summary

Mercier Consultancy Group is seeking Spanish-speaking Customer Experts for our Cloud Platform team in Greece. This role offers a dynamic entry into international cloud support within a premier recruitment firm.

You will provide high-quality technical and functional support via phone, email, and chat, document everything in our CRM, and collaborate with global teams to meet KPIs and SLAs while delivering outstanding customer experiences.

Qualifications

• Native or fluent Spanish language required (spoken and written).
• EU passport valid (mandatory).
• Excellent communication and passion for tech/cloud.
• Experience in customer support or related client-facing role.
• Strong problem-solving abilities with growth mindset in Greece.

Responsibilities

• Provide high-quality Spanish-speaking support via phone, email, and chat.
• Troubleshoot cloud platform issues to ensure customer satisfaction.
• Document customer interactions in CRM systems.
• Collaborate with international teams to optimize workflows.
• Maintain professional and empathetic communication as brand ambassador.
• Participate in ongoing training on cloud features.
• Meet KPIs and SLAs to contribute to team goals.

Skills

Spanish language

Customer support experience

Communication skills

Problem solving

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the customer support services industry. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding international roles through our extensive network of global partners.

Job Overview

We are currently seeking dedicated individuals to join our team in Athens for a Spanish Speaking Customer Experts for Cloud Platform position in Greece. This role is a fantastic opportunity to advance your career within the dynamic customer support services industry, offering a high-impact environment where you will support global users of cutting-edge cloud infrastructure.

Key Responsibilities

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.
• Troubleshoot cloud platform issues with efficiency and precision to ensure excellent customer satisfaction.
• Maintain detailed documentation of all customer interactions within our CRM systems.
• Collaborate with international teams to optimize workflows within the customer support services sector.
• Act as a brand ambassador, ensuring professional and empathetic communication at all times.
• Participate in ongoing training to stay updated on the latest cloud technology features.
• Contribute to team goals by meeting KPIs and service level agreements (SLAs).

Requirements

• Native or fluent Spanish (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for technology and cloud-based systems.
• Professional experience in customer support services or a similar client-facing role.
• Strong problem-solving abilities and a commitment to professional growth in Greece.

Benefits

What We Offer

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training on cloud systems
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Support for your successful transition to jobs in Greece
• And Much More...

Life in Greece

Living in Greece offers an unparalleled quality of life, where ancient history meets a vibrant, modern Mediterranean lifestyle. By pursuing one of our Spanish-speaking jobs, you will enjoy breathtaking weather, golden beaches, and a rich cultural heritage that makes Greece a top destination for international professionals. Greece truly provides the perfect backdrop for balancing a thriving career with a joyful personal life.

The relocation process to Greece is designed to be seamless, ensuring you can focus on enjoying the world-renowned cuisine and welcoming local community from day one. Whether you are looking to explore historic monuments or relax in a café by the Aegean Sea, choosing a career in Greece ensures a life-changing experience. Join the community of expats thriving in this beautiful country and discover why so many professionals choose Greece as their next home.