Spaceport Operations Specialist (Hotel Operations)

SpaceX; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

SpaceX is hiring a Spaceport Operations Specialist to lead housing accommodations, transportation, and campus amenities. You will develop customer service strategies, train teams, and ensure high living standards for Spaceport Village across multiple facilities.

The role requires 2+ years in hospitality/operations, strong communication, and the ability to manage vendors, schedules, and onboarding. Willingness to travel and relocate to Starbase, Texas is expected.

Qualifications

• 2+ years of experience within the hospitality or operations industry.
• High school diploma or equivalency certificate required.

Responsibilities

• Oversee Spaceport Village Operations including leasing/ housing, transportation, amenities, and events.
• Monitor quality and consistency of Spaceport operations by enforcing standards and inspecting areas.
• Train staff on customer service and problem resolution.
• Enforce proper safety practices with staff and leads.
• Coordinate and enhance time management for team.
• Monitor financial activities for Spaceport Operations driving revenue and reducing costs.
• Create and maintain in-person and online training materials.
• Oversee performance management for Spaceport Operations staff.
• Assist in project implementation for Starbase Village improvements.
• Provide campus-wide reporting on spend, ticketing, and metrics.

Skills

Hospitality experience

Operations experience

Team leadership

Customer service

Microsoft Office

Education

High school diploma or equivalency certificate

Tools

Microsoft Office

Outlook

Job description

Spaceport Operations Specialist (Hotel Operations)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST - HOTEL OPERATIONS

The role of a Spaceport Operations Specialist will be to provide leadership to the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITES:

• Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for team
• Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs
• Create and maintain in-person and online training materials
• Oversee performance management for Spaceport Operations staff
• Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
• Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
• Obtain multiple bids from competing contractors by creating scopes of work
• Perform job walk-downs with vendors, engineers, supervisors, and managers
• Create RFPO’s and assists the buyers with vendor selection
• Ensure purchase orders are accurate with no cost over runs
• Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATiONS:

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

• Experience opening new operations and/or creating operational procedures from the ground up
• Experience leading a team within the hospitality or operations industry
• Advanced knowledge of customer service and problem resolution
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Excellent knowledge of room inventory, housekeeping processes and guest service
• Experience in a corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Experience with high volume, complex multidisciplinary operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience with facilities within an aerospace industry
• Familiar with space planning procedures and operations
• Ability to create and update RFPOs and facilities work orders in an ERP software
• Ability to work effectively in a team environment
• Ability to make independent judgments with limited information
• Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
• Logical and strategic approach to solving problems
• Ability to read and understand basic floor plans
• Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

ADDITIONAL REQUIREMENTS:

• Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
• Willingness to relocate to Starbase, Texas with potential for shift work in a remote location
• Stand: Up to 6 hours per day
• Sit: Up to 3 hours per day
• Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day
• Overhead reach: Up to 1 hour per day
• Walk: Up to 3 hours per day
• Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day
• Climb (ladder/stairs): Up to 1 hour per day
• Kneel/Crouch: Up to 1 hour per day
• Upper body twist: Up to 1 hour per day
• Ability to work in temperatures over 80 degrees up to 1 hour per day
• Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affi mative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITARhere.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.