Spaceport Experience Specialist

SPACE EXPLORATION TECHNOLOGIES CORP; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SpaceX is seeking a Spaceport Experience Specialist to design and deliver exceptional employee experiences across SpaceX spaceport locations. You will manage events, amenities, wellness programs, and community-building initiatives that elevate culture and engagement.

The role involves improving spaces, producing the monthly Experience newsletter, coordinating with Facilities, Safety, and other teams, and ensuring high standards of service and communication.

Qualifications

• High school diploma or equivalency required.
• 2+ years in hospitality or operations.
• Experience launching new programs or services and managing internal newsletters.
• Strong communication and writing skills.

Responsibilities

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
• Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination
• Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic
• Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams
• Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards
• Assist with event logistics, vendor coordination, signage, and internal communication workflows
• Train staff on customer service expectations, anticipating needs, and effective problem resolution
• Maintain team documentation including SOPs, onboarding guides, and playbooks
• Track program data, ticketing trends, and supports internal reporting
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners
• Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process

Skills

Creative instincts

Space planning

Program launch

Newsletter management

Cross-functional collaboration

MS Office & Outlook

Communication & writing

Vendor bidding & scopes

SOPs & onboarding

Self-m starter

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Project tools

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT EXPERIENCE SPECIALIST

The Spaceport Experience Specialist plays a key role in designing and delivering best-in-class employee experiences across SpaceX. This role supports the execution of internal and external programming, site activations, wellness offerings, and community-building efforts that enhance culture, boost morale, and drive engagement at our spaceport locations. You will partner with internal teams to bring large-scale initiatives to life while also owning the day-to-day execution of services, events, and amenities that improve quality of life for SpaceX employees. The ideal candidate is creative, operationally-minded, and has a sharp eye for aesthetics. You’ll be responsible for improving shared spaces, owning internal communications like the monthly Experience newsletter, and helping create environments where employees feel inspired and supported.

RESPONSIBILITIES

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
• Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination
• Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic
• Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams
• Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards
• Assist with event logistics, vendor coordination, signage, and internal communication workflows
• Train staff on customer service expectations, anticipating needs, and effective problem resolution
• Maintain team documentation including SOPs, onboarding guides, and playbooks
• Track program data, ticketing trends, and supports internal reporting
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners
• Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE

• Strong creative instincts and a polished eye for aesthetics and space design
• Experience launching new programs or services from the ground up
• Experience managing internal newsletters, campaigns, or communication tools
• Comfortable working cross-functionally in fast-paced, multidisciplinary environments
• Skilled in Microsoft Office, Outlook, and collaborative/project tools
• Strong communication and writing skills
• Familiar with vendor bidding, purchasing processes, and creating scopes of work
• Ability to read floor plans and assist with space planning decisions
• Highly organized with strong time management and the ability to juggle multiple priorities
• Experience developing SOPs, onboarding materials, and internal training docs
• Self-starter comfortable operating with limited direction and adjusting to evolving priorities

ADDITIONAL REQUIREMENTS

• Must be willing to travel to various SpaceX locations for mission critical projects
• Ability to provide 24/7 on-call support for emergencies and critical operations
• This position is based in Starbase, TX and requires being onsite – remote work not considered
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff…

Applicants wishing to view a copy of SpaceX’s Aff… or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].