Space Operations Center MOC Operator

ASRC Federal; Colorado Springs (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

ASRC Federal Systems Solutions, LLC, a subsidiary of ASRC Federal, seeks a MOC Operator in Colorado Springs, CO to oversee maintenance operations center activities supporting Space Force missions. You will manage incident escalation, coordinate maintenance actions, and ensure data integrity across IMDS/MPR systems to sustain mission-critical operations.

The role requires independent judgment in operational contexts, relevant space/ops experience, and active DoD Secret clearance eligibility.

Qualifications

• Bachelor’s degree in a related field.
• Active DOD Secret clearance is required. US Citizenship is required for Secret clearance at this location.
• Knowledge of satellite communications, earth observation missions, as well as mission operation ground infrastructure (e.g. ESOC, DLR, etc.)
• Experience in the field of space and operations is a plus.
• Demonstrated ability to exercise independent judgment in mission-critical operations and/or maintenance.

Responsibilities

• Determines appropriate escalation pathways for incident and status reporting based on mission impact and operational priorities.
• Direct or coordinate problem resolution responsibility between maintenance agencies and track resolution status.
• Receives Mission Impact Reports, direct maintenance personnel as required and ensure documentation of equipment status/malfunctions into MPR database.
• Independently identify applicable maintenance data and enter into IMDS or other applicable systems for reportable maintenance actions.
• Assigns, tracks, and documents status for all Job Control Numbers, tracks equipment and maintenance status, requests assistance from supporting agencies, coordinate maintenance and supply requests and disseminate information.
• Monitors power outages impacting mission operations and equipment and directing maintenance actions when necessary.
• Processes Urgent Depot Level Maintenance and Emergency Depot Level Maintenance requests.
• Reviews and updates open outage data identifying anomalies and directing actions for resolution.
• Monitors and evaluates system performance and equipment status, exercising independent judgment to identify anomalies and determine appropriate escalation or corrective actions.
• Serves as a central coordination point for incident and status reporting, ensuring accurate and timely communication to stakeholders and leadership.
• Assesses mission impact of system degradations and directs appropriate response actions across maintenance and support organizations.
• Coordinates and prioritizes maintenance activities across multiple agencies, ensuring timely resolution of operational issues and alignment with mission requirements.
• Analyzes outage and performance data to identify trends, recommend corrective actions, and improve system reliability.
• Oversees the management of Job Control Numbers, ensuring proper prioritization, tracking, and resolution in alignment with mission priorities.
• Makes determinations regarding urgent and emergency maintenance requests, including Depot Level Maintenance actions, based on mission impact and operational risk.
• Provides operational insight and recommendations to improve processes, reporting accuracy, and mission effectiveness.
• Ensures integrity and accuracy of maintenance and operational data within IMDS and MPR systems, validating inputs and resolving discrepancies.

Education

Bachelor's degree in a related field

Job description

ASRC Federal Systems Solutions, LLC, a subsidiary of ASRC Federal, seeks a MOC Operator in Colorado Springs, CO to oversee maintenance operations center activities supporting Space Force missions. You will manage incident escalation, coordinate maintenance actions, and ensure data integrity across IMDS/MPR systems to sustain mission-critical operations.

The role requires independent judgment in operational contexts, relevant space/ops experience, and active DoD Secret clearance eligibility.