Space Development Agency (SDA) NOC Technician III

Via Logic LLC; Illinois; On-site; USD 48,100 - 86,950; Full time

Job summary

Leidos is seeking a Network Technician for the SDA Operations Support Cell at Scott AFB, IL. The role requires DoD security clearance, 24/7 readiness, and hands-on experience with DISN technologies to monitor, diagnose, and restore services.

You will work in a fast-paced environment supporting critical DoD communications and network infrastructure. Responsibilities include ticketing, real-time fault analysis, incident coordination, and ensuring service restoration within SLAs.

Qualifications

• DoD-8570 IAT Level 2 certification required at start date.
• Ability to operate in a 24/7 environment and support global customers.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.
• Hands-on experience with routers, switches, DSN/DRSN, and security devices.
• Understanding of network topologies and ability to isolate faults across DISN environments.

Responsibilities

• Create and update tickets in Service Now and monitor events 24/7.
• Analyze alarms, correlate faults, and identify root causes for rapid resolution.
• Coordinate fault corrections with internal teams and external providers as needed.
• Perform fault isolation, testing, and fault logging to guide repairs.
• Restore networks and services and verify restoration against SLAs.
• Provide 24/7 sustainment support and timely situational updates to leadership.

Skills

DoD-8570 IAT Level 2

24/7 operation

Alarm surveillance

Fault management

LAN maintenance

Performance management

DSN/DRSN

Routers

Switches

Crypto devices

DWDM

Optical Switching

Video Services

Promina

Cisco equipment

Education

High school diploma or equivalent and 2–4 years of experience

Tools

Promina

DWDM

Optical Switching

Crypto devices

Cisco equipment

Job description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Space Development Agency (SDA) Operations Support Cell for a Network Technician at Scott AFB, IL.

This position requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.

Responsibilities

• Create and update tickets utilizing Service Now.
• Monitor network events and element‑management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identify fault conditions and their impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) – systems, hardware, software, circuits, or facilities.
  • Activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
• Support all customers, including providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer‑initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer‑negotiated SLAs.
  • Identify failures that are attributable to different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
  • Reroute routine circuits within 24 hours of notification.
  • Document reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Work directly with shift lead and O&M leadership for guidance.
• Incident Escalation:
  • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications

• Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.

Required Education & Experience

• High school and 2–4 years of experience.

Pay Range: $48,100.00 – $86,950.00

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.