Spa Treatment Provider- Massage Therapist

Hotel Cerro; San Luis Obispo (CA); On-site; USD 30,307 - 33,062; Part time

Job summary

Hotel Cerro in San Luis Obispo is seeking an experienced Massage Therapist to provide relaxation and therapeutic treatments to clients. The role involves greeting guests, ensuring a clean treatment space, and utilizing effective techniques to alleviate discomfort.

Candidates should have a high school diploma or GED and maintain a valid California Massage Therapy Council license. Exceptional customer service skills, attention to detail, and the ability to work flexible shifts are essential for success in this position.

Qualifications

• Minimum two shifts per week including mornings, evenings, weekends, and holidays.
• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Evaluate guests’ health conditions and provide treatments.
• Prepare treatment room and ensure cleanliness.

Skills

Attention to detail

Customer service skills

Time management

Communication skills

Education

High school diploma or GED

Current license through the California Massage Therapy Council

Job description

Level: Experienced
Job Location: Hotel Cerro - San Luis Obispo, CA 93401
Position Type: Temporary
Salary Range: $22.00 - $24.00 Hourly

Purpose

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to spa guests. The Massage Therapist is responsible for providing relaxation or treating body pain and discomfort through physical touch and moving a client’s muscles. Their duties include meeting with clients to determine the type of massage they need, creating a relaxing ambiance in their office and kneading or rubbing muscles to release tension.

Essential Responsibilities

• Greet and welcome guests upon arrival.
• Provide the highest level of professionalism, gracious service and treatment quality offered to our guests.
• Evaluate guests’ health conditions by providing the highest quality of treatment while ensuring a safe environment for our guests.
• Inform guests of the treatment steps to follow.
• Prepare treatment room for upcoming treatments, ensuring cleanliness and sanitation for the department.
• Contribute to the success of the organization by promoting the products and services available at the spa.
• Ensure the facilities are well maintained.
• Follow the company’s safety and emergency procedures.
• Maintain current credentials and licenses as required by city, county, and state regulatory agencies.
• Perform additional duties and responsibilities as directed by the leadership team.
• Seek the opportunity to up‑sell and recommend other hotel outlets to our guest.
• Undertake other responsibilities as directed by supervisor.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Confer and cooperate with other departments to ensure coordination of guest needs.
• Maintain an extensive knowledge of the hotel, its services, and facilities, along with a general knowledge of the city where the hotel is located and its attractions.
• All other duties assigned by manager or supervisor.

Supportive Functions

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Job Knowledge, Skills and Abilities

• Commit to a minimum of two shifts per week including mornings, evenings, weekends, and holidays.
• Exceptional attention to detail, time management, and customer service skills.
• Maintain a friendly, team‑oriented, positive attitude and a professional appearance.
• Remain poised under pressure and maintain a highly diplomatic attitude with challenging guests and under stressful circumstances.
• Excellent communication and customer service skills.
• Strong in issue resolution and proven analytical skills with a strong attention to detail.

Education

High school diploma or general education degree (GED); and two years’ hands‑on experience outside of school.

Experience

• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.

Licenses or Certifications

Current license through the California Massage Therapy Council.

Grooming

All staff members must maintain a neat, clean and well‑groomed appearance per Azul Hospitality standards. Refer to the property‑specific required grooming and uniform standards policy.

Attendance

Regular attendance in conformance with the standards established by Azul Hospitality is essential to the successful performance of this position. Staff with irregular attendance or tardiness will be subject to disciplinary action, up to and including termination of employment. All staff must fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff may be required to work varying schedules to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Compensation Notes

The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does not include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses.