Spa & Salon Receptionist - FT

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Resorts & Casinos’ Seneca Niagara Falls Gaming Corporation is seeking a Receptionist for the Spa & Salon. You will greet guests, handle incoming calls, book appointments, take messages, and maintain accurate records while delivering top-quality guest service in a fast-paced casino environment.

Requirements include 18 years of age, a high school diploma, 3–5 years of administrative experience, money handling, and proficiency with SpaSoft and Microsoft Office.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• 3–5 years administrative/clerical work experience preferred; spa/salon experience preferred.
• Experience with money handling and operating cash register.
• Excellent knowledge of English grammar, punctuation and spelling.
• Computer proficiency with office programs including Microsoft Word; SpaSoft system and spreadsheets.

Responsibilities

• Greet guests in a cordial and professional manner.
• Answer calls and book appointments; take messages and transfer calls as needed.
• Resolve customer complaints or problems diplomatically.
• Receive payments and record receipts for services.
• Maintain department records and files.
• Keep staff schedules and availability current.
• Provide information about establishment and services.
• Instruct spa guests on equipment use as necessary.
• Ensure locker room, pool and spa areas are stocked with amenities.
• Clean and sanitize locker rooms and pool areas.
• Complete and maintain water/pool condition and incident records.
• Inspect equipment for safety hazards.
• Assist department managers as needed.
• Comply with information security policies.
• Provide exceptional customer service and professional conduct.
• Attend necessary meetings and adhere to 24-hour scheduling.

Skills

Administrative experience

Money handling

English language

Customer service

Professional appearance

Education

High school diploma

Tools

SpaSoft system

Microsoft Word

Spreadsheets

Excel

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Receptionist shall be responsible for answering incoming calls and booking appointments for the Spa & Salon in a courteous manner while ensuring top quality guest service for the pool & spa clientele. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• 1. Greet guests in a cordial and professional manner.
• 2. Answer incoming calls and book appointments accordingly, take detailed and accurate messages, transfer calls if appropriate, and take initiative to resolve problems or provide requested information.
• 3. Listen and resolve complaints/problems from customers.
• 4. Receive payment and record receipts for services.
• 5. Receive, open, and distribute incoming mail if directed.
• 6. Maintain inventory of supplies and requisition items on a weekly basis or when needed.
• 7. Maintain department and administrative records and files.
• 8. Keep a current record of staff member schedules and availability.
• 9. Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
• 10. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• 11. Assist and instruct spa guests on proper and safe equipment use as necessary.
• 12. Ensure locker room, pool, spa and exercise areas are stocked with complimentary amenities provided for guests.
• 13. Collect soiled linens and replenish area with fresh supplies.
• 14. Perform cleaning duties to ensure the locker room, pool, shower, Jacuzzi, steam room, exercise and cardiovascular areas are kept sanitary and safe.
• 15. Complete and maintain records of water/pool conditions, emergency medical treatments performed, and other relevant incident information.
• 16. Inspect recreational equipment for safety hazards and damage or wear.
• 17. Assist the department managers as needed.
• 18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 19. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 21. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 22. Attend all necessary meetings.
• 23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule

QUALIFICATIONS/REQUIREMENTS:

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or its equivalent required.
• 3. Three (3) to five (5) years of administrative/clerical work experience preferred. Experience in a spa/salon is also preferred.
• 4. Experience with money handling and operating cash register.
• 5. Excellent knowledge of the English Grammar, punctuation and spelling.
• 6. Computer proficiency with office programs including Microsoft Word. Must have computer skills necessary and be able to operate SpaSoft system and spreadsheets.
• 7. Must present a professional appearance and demeanor in dealing with the public.

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Must have the ability to deal effectively and interact well with the customers and employees.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

• 1. Required to climb or balance; stoop, kneel, couch or crawl.
• 2. Lifting of spa/exercise equipment required.
• 3. Must be able to stand, walk, and move through all areas of the casino/resort.
• 4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

Salary Starting Rate:

$16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SRC!