Spa Sales and Guest Service Associate

Hand & Stone; Farmington Hills (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Bonus based on performance

Job summary

Hand & Stone is hiring for Spa Associates to deliver five-star guest service at our Michigan locations. You will answer phones, schedule appointments, promote services, and help maintain a clean, welcoming spa atmosphere. Flexible shifts and a focus on growth opportunities make this a strong fit for customer-service driven professionals.

Join a nationwide spa leader that emphasizes guest satisfaction, team support, and ongoing training to advance within the company.

Qualifications

• Provide excellent customer service to members and guests.
• Answer phones, schedule appointments, and file documents.
• Knowledge of spa services to support sales and guest experience.]
• job_responsibilities_description:[
• Provide excellent customer service to members and guests, while building lasting connections.
• Communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards and ensure a welcoming atmosphere.
• Answer phones, schedule appointments, and file documents.
• Assist in day-to-day operations as needed.

Responsibilities

• Provide excellent customer service to members and guests, while building lasting connections.
• Communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards and ensure a welcoming atmosphere.
• Answer phones, schedule appointments, and file documents.
• Assist in day-to-day operations as needed.

Skills

Customer service

Sales experience

Job description

Future Opening: Spa Sales and Guest Service Associate

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Health insurance
• Vision insurance
• 401(k)
• Bonus based on performance

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP)
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Compensation: $14.00 - $16.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

How many years of sales experience do you have? *

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Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."

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