Spa Sales and Guest Service Associate

Hand & Stone - Dearborn; Dearborn (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Discounts on childcare

Training and growth opportunities

Job summary

A leading spa franchise is seeking Spa Sales and Guest Service Associates in Dearborn. This role focuses on providing exceptional customer service, effectively communicating service options, and maintaining spa cleanliness. The franchise prioritizes employee happiness, career growth, and work-life balance. Flexible scheduling options are available to accommodate diverse needs. Join a supportive team that values respect and collaboration while helping clients feel their best.

Qualifications

• Experience in customer service and sales required.
• Ability to maintain cleanliness standards in the spa.
• Strong communication skills to interact with clients effectively.

Responsibilities

• Provide excellent customer service to members and guests.
• Communicate sales, promotions, and service options with clients.
• Schedule appointments and manage phone inquiries.

Skills

Customer service

Sales communication

Team collaboration

Knowledge of salon services

Job description

Spa Sales and Guest Service Associate Dearborn

Were hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our clients month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in peoples lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP)
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

(if you already have a resume on Indeed)

Or apply here.

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Hand & Stone - Dearborn.

How many years of sales experience do you have? *

Referral code from a current employee If no code provided, add their name instead.

What Sets Us Apart

A Mission That Matters

Our work helps people feel their bestvery day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

Were growing nationwide and committed to franchise and employee success.