Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; City of Poughkeepsie (NY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Free uniforms

401(k) matching

Employee discounts

Free food & snacks

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to create 5-star experiences for clients and drive membership sales. You will greet guests, explain services, and contribute to a welcoming spa environment.

Join a team focused on growth, training, and delivering exceptional guest experiences, while maintaining high cleanliness and smooth daily operations.

Qualifications

• Customer service skills to engage members and guests.
• Ability to promote services and memberships effectively.
• Strong communication with clients and team members.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Customer service

Sales

Communication

Scheduling

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned