Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Charlotte (NC); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

KinderCare discounts

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a friendly Spa Associate to greet clients, answer phones, schedule appointments, and promote services and memberships. You will help meet sales goals while delivering a welcoming, professional experience and maintaining spa cleanliness.

The role includes flexible shifts and opportunities for growth within a busy wellness brand. The ideal candidate presents well, communicates effectively, and can multitask in a fast-paced environment, supporting

Qualifications

• Excellent personal appearance and strong verbal/written communication skills.
• Ability to handle stressful situations professionally and multitask with ease while focusing on the guest.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests, building lasting connections.
• Answer phones, schedule appointments, and file documents.
• Communicate promotions and service options to clients.
• Uphold spa cleanliness standards.

Skills

Customer service

Verbal communication

Multitasking

Sales awareness

Tools

Microsoft Office

Spa Soft

Job description

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits

• KinderCare Childcare Discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Flexible schedule

Part-Time positions also available

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Benefits: Comprehensive health coverage including medical (25+ hours/week), dental and vision (20+ hours/week), plus earned PTO that accrues as you work.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job Requirements

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

SA036

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.