Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Carle Place (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

KinderCare Childcare Discounts

Free uniforms

Opportunity for advancement

Competitive salary

Flexible schedule

LifeMart program benefits

Job summary

Hand & Stone Massage and Facial Spa is looking for Spa Associates to greet clients, manage memberships, and schedule appointments in a fast-paced wellness environment. You will help guests choose services, answer questions, and ensure a welcoming experience that highlights our 5-star standard.

The role emphasizes sales knowledge, communication with clients, and a commitment to a clean, professional spa setting, with opportunities for advancement and flexible scheduling.

Qualifications

• Provide excellent customer service to members and guests.
• Meet membership sales goals.
• Ability to communicate promotions and service options clearly.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned

Skills

Customer service

Sales skills

Communication

Phone etiquette

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits

• KinderCare Childcare Discounts
• Free uniforms
• Opportunity for advancement
• Competitive salary
• Flexible schedule

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity

This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience

We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth

Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused

Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. *

• LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

SA383

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.