Spa Retreat Operations Lead - Guest Service & Sales

Massage Heights; Addison (IL); Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and/bo

Résumé du poste

Massage Heights in Addison, IL, seeks an Assistant Retreat Director to support the Spa Director in supervising retreat operations, revenue, profitability, inventory, and brand systems. You will help guide a service-focused team to deliver consistent guest experiences across locations.

The ideal candidate excels in sales leadership and staff development, with ambitious, proactive energy and a commitment to a high-performance culture.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Strong leadership, organization, communication and interpersonal skills.
• Experience in training, coaching and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsabilités

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment passionate about providing awesome guest service.
• Build guest loyalty by following the proven operating system of Massage Heights.

Connaissances

Sales & retail management

Leadership

Training & coaching

Communication

Interpersonal skills

Computers & software basics

Basic business math

Outils

Zenoti

Description du poste

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks

· Personal and Career Development

· Robust Leadership Training

· Beautiful Retreats

· Massage Heights Family Fund

· Employee Discounts

· Digital Work Environment

· Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

· Must be able to work varied hours including weekends, evenings, and holidays

· 6-8 hour shifts

· Day and evening shifts available

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily

Responsibilities

· Assist with recruitment, hiring, training, developing and retaining employees

· Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales

· Manage team member schedules to ensure proper execution of daily operations

· Collaborate with the Spa Director to set individual team member and overall Retreat goals

· Create an environment that is passionate about providing awesome guest service

· Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications
· Minimum 1 year of sales or retail management experience
· Self-starter mentality with leadership, organization, communication, and interpersonal skills
· Experience in training, coaching, and conflict resolution with employees
· Working knowledge of computers and standard software
· Basic business math skills


Preferred Qualifications
· Hands-on experience with Zenoti or similar spa POS software systems

· Understanding of spa environment and massage and skincare services
· Experience working in a franchise model


Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.


Company Values
· Loyal
· Authentic
· Passionate
· Diligent