Spa Receptionist (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Pyramid Global Hospitality's Arizona Biltmore Spa seeks a friendly front desk spa associate to welcome guests, manage check-ins, schedule treatments, and assist with retail sales in a luxury setting.

Two years of guest-service experience in upscale environments are preferred, along with proficiency in Spa Soft or similar systems and a polished, professional appearance.

Qualifications

• Two years of customer service experience in a guest-facing and upscale environment.
• Experience with retail sales and up-selling is highly preferred.
• Experience using a reservation system such as Book4Time is highly preferred.
• Spa experience is preferred.
• Luxury hotel/resort experience is preferred.
• Certification, Associate’s Degree or Bachelor’s Degree in hospitality or related field is preferred.
• CPR certification is preferred.
• Food Handler Card is preferred.

Responsibilities

• Demonstrate knowledge of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check-in/check-out procedures.
• Greet and welcome arriving guests.
• Issue lockers and other supplies for guest use.
• Make appointments.
• Handle spa billing.
• Assist retail sales.
• Demonstrate knowledge of all spa treatments and facilities.
• Attend and participate in all scheduled pre-shift and department meetings.
• Demonstrate commitment to safety and emergency procedures.

Skills

Customer service

Time management

Attention to detail

Professional communication

Computer skills

Accountable and responsible

Education

Hospitality degree preferred

Tools

Book4Time

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in‑room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand‑selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What You Will Have An Opportunity To Do

Our beautiful Tierra Luna Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to learn more? Click here.

Duties

• Demonstrate knowledge of the proper use of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check‑in and check‑out procedures.
• Greet and welcome arriving guests.
• Issue lockers and other supplies for guest use.
• Make appointments.
• Handle spa billing.
• Assist retail sales.
• Demonstrate knowledge of all spa treatments and facilities.
• Attend and participate in all scheduled pre‑shift and department meetings.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full‑time position, and you must have flexibility to work weekends, weekdays, and holidays. Shifts are between the hours of 8am-7pm.

What are we looking for?

• At least two (2) years customer service experience in a guest facing and upscale environment
• Experience with retail sales and up‑selling, highly preferred
• Experience using a reservation system such as Book4Time, highly preferred
• Spa experience, preferred
• Luxury hotel / resort experience, preferred
• Certification, Associate’s Degree or Bachelor’s Degree in hospitality or related field, preferred
• CPR Certified, preferred
• Food Handler Card, preferred
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent computer and customer service skills
• Time management skills
• Great attention to detail
• Professional in communication and appearance
• Accountable and responsible

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.