Spa Nail Technician – Elevate Guest Wellness

Arch Amenities Group; Oxon Hill (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Arch Amenities Group is seeking a Nail Technician to deliver nail care services with a focus on top-tier guest experiences. You will uphold the Arch standard, perform polish, grooming, massage and exfoliation, and maintain a clean, safe work area.

The role requires current nail license, strong customer service skills, and the ability to explain treatments. Flexibility for evenings, weekends, and holidays is expected; training and product knowledge are provided.

Qualifications

• Valid state license in nail services or other credentials required by the state.
• Customer service experience, preferably in a spa. Must be able to build rapport with guests.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously. Strong team player
• Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.
• Good verbal and written skills.
• A comfort level with product recommendations.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: nippers, files, buffers, cuticle removers, polishes, acetone, foot file, lotions, scrubs, hot cabbie, and paraffin heater.
• Work conditions include exposure to fumes, odors, and dust.

Responsibilities

• Ensures the Arch Amenities Group Experience for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs nail services that meet the established guidelines for the type of service offering and that fulfill guest expectations in the area of nail grooming, polish application, massage and exfoliation.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guests that may prevent service from taking place.
• Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of nail care knowledge for both hands and feet and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests.
• Answers guests' questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests to guests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Works assigned schedule and arrives and departs from their shift on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes, when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional training.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Skills

Customer service

Guest rapport

Product knowledge

Team player

Explain treatments

Verbal and written communication

Flexibility

Education

State Nail License

Tools

Nippers

Files

Buffers

Cuticle removers

Polishes

Acetone

Foot file

Lotions

Scrubs

Paraffin heater

Job description

Arch Amenities Group is seeking a Nail Technician to deliver nail care services with a focus on top-tier guest experiences. You will uphold the Arch standard, perform polish, grooming, massage and exfoliation, and maintain a clean, safe work area.

The role requires current nail license, strong customer service skills, and the ability to explain treatments. Flexibility for evenings, weekends, and holidays is expected; training and product knowledge are provided.