Membership Sales Associate

Perspire Sauna Studio; New York (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Perspire Sauna Studio is seeking enthusiastic team members to join the member service team in New York City. Ideal candidates will possess a passion for health and wellness, coupled with a customer-oriented mindset.

As a vital part of our studio, you'll be responsible for engaging guests, promoting our services, achieving sales goals, and ensuring exceptional members' experiences at our Flatiron and Williamsburg locations.

Qualifications

• Prior experience in customer-facing roles.
• Innate interest in health, wellness, and fitness.
• Genuine desire to provide exceptional service.
• Availability to work 32+ hours per week.

Responsibilities

• Greet and engage with guests in studio.
• Administer studio tours and education.
• Sell memberships and retail products.
• Manage bookings and customer communications.

Skills

Customer service

Interpersonal skills

Confidence

Sales experience

Team player

Tools

Mindbody Software

Job description

Job Summary

Are you passionate about health and wellness? Are you naturally confident and outgoing? If so, you need to join the member service team at our upscale sauna studio in NYC! We are looking for positive, confident, results-oriented team members who love to connect with people. As the expert on all of the studio's services, amenities, and programs, you’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Perspire experience.

This position requires working from two Perspire Sauna Studio locations in NYC: our Flatiron studio (50 West 23rd St., New York, NY - Manhattan) and our Williamsburg studio (191 N 8th Street, Brooklyn, NY). You will be working 4 to 5 shifts per week of 6 to 8 hours in length, based on a monthly schedule which may include weekday evenings and weekends.

Company Overview

Perspire is a chain of 100+ independently owned wellness studios offering Infrared Sauna, Red Light Therapy and proprietary Snø Showers. You will be joining the team that manages two NYC locations: Williamsburg and Flatiron. We credit our success to the dedicated team members who truly share the passion for the benefits of infrared sauna therapy, and who bring that energy to every guest. We strive to provide the services and environment necessary to bring both personal and professional development to each of our team members. The culture of Perspire has been designed to make people feel seen and heard and that starts with our team members.

Responsibilities

• Enthusiastically greet and engage with all guests in studio and connect with each one on a personal level. This is the most important aspect of the job!
• Administer studio tours and education on the benefits of sauna/contrast therapy.
• Promote the benefits of infrared saunas, contrast therapy, red light therapy, and the value of having a monthly membership.
• Sell memberships, packages and retail products with confidence in a commission-based atmosphere to reach monthly sales goals.
• Proactively reach out with high energy to prospective new guests and past guests by phone, text and email using our established processes and software.
• Attend community outreach events in the studio's neighborhood to promote the studio and sign up new leads.
• Multitask while manage bookings, check ins/outs, membership changes, product inventory, and inbound communications at the front desk.
• Complete assigned cleaning duties.

Qualifications

• Prior experience in customer facing roles.
• An innate interest for health, wellness and fitness.
• A high degree of confidence and enthusiasm.
• A genuine desire to provide exceptional service.
• A competitive and goal-oriented nature, driven to achieve and exceed sales goals.
• Excellent interpersonal, communication and customer service skills.
• A consistently positive, team player and no-job-is-too-small attitude.
• Availability to work 32+ hours per week.
• Mindbody Software experience is a plus.

Benefits

• Bonus based on performance.
• Employee discounts.
• Free uniforms.
• Opportunity for advancement.
• Training & development.
• Wellness resources.

Compensation

• Starting pay of $18 per hour, paid every 2 weeks, with successful training completion plus any applicable commissions on sales.
• Automatic pay raises of $0.50/hour every 4 months up to $20/hour, subject to a perfect track record of on-time attendance, professionalism and compliance with company policies and procedures.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Perspire Sauna Studio Corporate.