Spa Manager

Life Time; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in wellness is seeking a Spa Senior Manager to oversee Spa and Salon services. The role involves driving revenue, ensuring excellent customer service, and providing leadership to the Spa Department team. Candidates should have experience in leadership roles within the salon, spa, or hospitality sectors, along with strong communication skills and a commitment to customer satisfaction.

Qualifications

• 1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
• Spa Manager Certification.

Responsibilities

• Responsible for financial and operational success of multiple LifeSpa locations.
• Provides coaching sessions to develop and support team members.
• Monitors profit and loss statement and adjusts based on budget.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Summary

The Spa Senior Manager leads the Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial performance, and ensure excellent customer service across multiple locations. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. Additionally, they provide leadership to fulfill Life Time's mission statement.

Job Duties and Responsibilities

• Responsible for the financial and operational success of multiple LifeSpa locations.
• Provides weekly or monthly coaching sessions to develop, support, and educate team members while building strong professional relationships to ensure high team member retention.
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines.
• Utilizes customer service and communication skills to develop strong relationships with members and educate them on our industry-leading salon and spa services and products.
• Works at the coordinator desk for 18-20 hours to provide in-the-moment coaching and share business-building best practices with the team.

Position Requirements

• High School Diploma or GED.
• 1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Spa Manager Certification.

Preferred Requirements

• Experience in administrative or operational roles with strong computer skills.

Life Time is committed to fostering an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.