Spa Host

Recess Hotel and Club; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with vesting

Paid time off

Complimentary daily team meals

Employee discounts

Job summary

Recess Hotel & Club in Savannah, GA is seeking a Spa Host to welcome guests at Saltgrass Spa. This front‑of‑house role guides arrivals, explains the wet circuit, and coordinates spa reservations with the therapist team to ensure seamless service.

You will assist guests with services and retail, process transactions, and support promotions while maintaining a polished reception area. Weekend/evening availability and a genuine passion for wellness are important to thrive here.

Qualifications

• 1–2 years in a spa, luxury hotel, or guest-facing hospitality role preferred.
• Outstanding communication and interpersonal skills—written and verbal.
• Proficiency in spa reservation software (Book4Time a strong plus)

Responsibilities

• Serve as the primary contact for guest arrivals, departures, and in-spa needs at Saltgrass front desk.
• Greet and welcome guests with warmth and professionalism for treatments or inquiries.
• Orient guests to the wet circuit and explain protocols and flow.
• Manage spa reservations and scheduling via Book4Time, including groups.
• Provide pre- and post-appointment communication to guests.
• Assist guests in selecting services and retail products with product knowledge.
• Process retail transactions, gift cards, and spa packages at POS.
• Coordinate treatment scheduling with therapist team for seamless transitions.
• Handle guest feedback and escalate to Spa Manager when needed.
• Maintain organization of spa reception, boutique, and product displays.
• Assist with inventory management and restocking in coordination with Spa Manager.
• Stay aware of spa promotions and brand activations.
• Collaborate with hotel front desk, F&B, and concierge teams on guest crossovers.
• Support fitness activation scheduling and communication as needed.
• Assist the Spa Manager with admin tasks, reporting, and projects.

Skills

Hospitality experience

Communication skills

Wellness interest

Tools

Book4Time

Job description

About the role

Our team at Recess Hotel & Club is looking for a warm, composed, and service-driven Spa Host to be the welcoming face of Saltgrass Spa. This is a front-of-house role at the intersection of guest relations, scheduling, and spa coordination. The Spa Host is the first and last impression a guest has at Saltgrass — setting the tone for the entire experience from the moment of booking through the moment of departure. The ideal candidate is a natural connector who communicates with ease, manages complexity without showing it, and creates an environment where every guest feels individually known and looked after.

This is an on-site position at Recess Hotel & Club in Savannah.

What you’ll do

• Serve as the primary point of contact for all guest arrivals, departures, and in-spa needs at the Saltgrass front desk
• Greet and welcome all guests with warmth and professionalism — whether arriving for a circuit visit, a treatment, or a first-time inquiry
• Orient guests to the wet circuit — sauna, steam, cold plunge, and experiential showers — providing a confident, knowledgeable introduction to the circuit flow, protocols, and any guidance specific to their visit
• Manage all spa reservations and scheduling via Book4Time, including individual bookings, couples appointments, retreat packages, and group reservations
• Provide pre- and post-appointment communication to guests — confirmation, preparation guidance, and follow-up
• Assist guests in selecting services and retail products, offering informed recommendations based on genuine product knowledge across all Saltgrass brand partners (Lesse, Codage Paris, Figaro Apothecary, Corpus Naturals)
• Process retail transactions, gift cards, and spa packages at point of sale
• Coordinate treatment scheduling with the therapist team to ensure seamless room-to-room transitions and no service gaps
• Handle guest feedback and concerns with composure and immediacy — elevate to the Spa Manager when appropriate
• Maintain organization and visual presentation of the spa reception area, retail boutique, and product displays
• Assist with retail inventory management and restocking in coordination with the Spa Manager
• Maintain awareness of all spa promotions, seasonal offerings, and brand partner activations
• Collaborate with Recess Hotel front desk, F&B, and concierge teams on guest crossovers and hotel-wide coordination
• Support fitness activation scheduling and communication as needed
• Assist the Spa Manager with administrative tasks, reporting, and special projects

Qualifications

• 1–2 years of experience in a spa, luxury hotel, or guest-facing hospitality role preferred
• Outstanding communication and interpersonal skills — written and verbal
• Proficiency in or willingness to learn spa reservation software (Book4Time experience a strong plus)
• Genuine interest in wellness, skincare, and the Saltgrass brand philosophy
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
• Professional presentation and grooming standards consistent with a luxury wellness environment
• Composure and grace under pressure — peak periods are busy; the guest should never feel it
• Flexible availability including weekends, holidays, and evening shifts

Why Recess?

Build something from the beginning.

• Join the opening team behind one of Savannah’s most anticipated lifestyle hotels and help shape the guest experience from day one.

Take care of yourself.

• Medical, dental, vision, and wellness benefits for eligible full-time team members
• Company-matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays, and a paid birthday
• Complimentary daily team member meal

Experience the brand.

• Complimentary two-night stay at HotelRecess & Club Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
• Complimentary fitness classes

Travel farther.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• The opportunity to help shape one of hospitality’s most exciting lifestyle brands