Spa Guest Experience Specialist

The Sanderling Resort; Kitty Hawk (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sanderling Resort in Kitty Hawk, NC, is seeking a friendly Spa Guest Services Associate to welcome guests, book spa appointments, and communicate product knowledge. You will help guests with locker use and ensure the spa area and amenities are maintained to the highest standards.

This role emphasizes guest satisfaction, teamwork, and safety compliance in a resort spa setting. Availability to work flexible hours, including weekends and holidays, is required.

Qualifications

• Minimum 2 years in a guest-facing role; spa experience preferred but not required.
• Experience in conflict resolution and de-escalation is essential.
• Flexible hours including holidays, weekdays, and weekends may be required.

Responsibilities

• Provide a warm introduction to spa guests and guide them to services.
• Reserve and confirm spa appointments with attention to guest preferences.
• Communicate knowledge of spa menu and products to guests.

Skills

Guest service

Conflict resolution

Communication

Multitasking

Problem solving

Interpersonal skills

Tools

Point of Sale Software/Ticket Printer

Time Clock

Job description

The Sanderling Resort in Kitty Hawk, NC, is seeking a friendly Spa Guest Services Associate to welcome guests, book spa appointments, and communicate product knowledge. You will help guests with locker use and ensure the spa area and amenities are maintained to the highest standards.

This role emphasizes guest satisfaction, teamwork, and safety compliance in a resort spa setting. Availability to work flexible hours, including weekends and holidays, is required.