Spa Front Desk Concierge - S

Silver Dollar City; Georgia; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Callaway Resort & Gardens (CGR) in Pine Mountain, Georgia, is seeking a part-time guest services associate for the spa and admissions desk. This role supports check-in/out, payments, gift cards, and inventory, while ensuring accurate records and a professional demeanor.

The position offers weekend/holiday shifts with a potential path to full-time, requiring strong guest service skills and the ability to work under pressure in a fast-paced environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to work independently following prescribed standard operating procedures.
• Knowledge of basic office programs, but computer skills are not required.
• Ability to multi-task and perform under pressure.
• Customer service experience preferred.
• Flexibility to work weekends and holidays.
• Professional appearance and demeanor.
• Ability to stand for prolonged periods and lift up to 50 pounds with assistance.

Responsibilities

• Provide excellent guest service and serve as an information source for all guests.
• Check guests in and out of the Spa, collect payment and reconcile transactions.
• File registration cards, create gift cards and re-stock inventory.
• Run reports as needed to maintain accurate records.
• Always display a professional appearance and demeanor.
• Work independently following prescribed standard operating procedures.
• Perform under pressure and multi-task in a fast-paced environment.

Skills

Communication Skills

Job description

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Responsibilities:

• Provide excellent guest service and serve as an information source for all guests
• Check guests in and out of the Spa, collect payment and reconcile transactions
• File registration cards, create gift cards and re-stock inventory
• Run reports as needed to maintain accurate records
• Always display a professional appearance and demeanor
• Work independently following prescribed standard operating procedures
• Perform under pressure and multi-task in a fast-paced environment

Requirements:

• Excellent guest service and communication skills
• Ability to work independently following prescribed standard operating procedures
• Knowledge of basic office programs, but computer skills are not required
• Ability to multi-task and perform under pressure
• Customer service experience preferred
• Flexibility to work weekends and holidays
• Professional appearance and demeanor
• Part-time position with the possibility of full-time employment
• Ability to stand for prolonged periods and lift moderate to heavy objects (up to 50 pounds with assistance)

Qualifications

Skills

Required

Communication Skills

Novice

Equal Opportunity Employer
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