Spa Director

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, Dental, Vision coverage

Job summary

The Spa Director at The Spa At The Hotel Hershey will oversee strategy, brand standards, and financial performance of the luxury spa. This executive role emphasizes long-term vision, business development, and profit maximization while maintaining the highest standards of The Hotel Hershey.

As a Full-Time Team Member, you will enjoy perks and comprehensive benefits as you lead a high-profile spa operation at a renowned resort known for elegance and exceptional guest experiences.

Qualifications

• Bachelor's degree in business management, hospitality, or related field; master's preferred.
• 7–10+ years of progressive spa or hospitality leadership experience.
• Proven track record managing large-scale facilities with $10M+ annual turnover.
• Industry certifications (ISPA) or state licensure desirable.
• Post-Employment: must obtain RAMP Certification; CPR and First Aid training desirable.

Responsibilities

• Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the luxury market.
• Full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.
• Oversee the Spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments.
• Directly mentor managers and oversee departmental heads; lead training and professional development for the Spa team.
• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.
• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals including partnering with reservations and revenue management to maximize revenue opportunities.
• Ensure all facility maintenance, equipment upgrades, health and safety protocols meet five-star luxury standards.
• Perform other duties as assigned.

Skills

P&L management

Strategic planning

Guest service excellence

Luxury brand standards

Education

Bachelor's degree in Business Management / Hospitality

Tools

ISPA certification

Job description

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Spa At The Hotel Hershey, affectionately known as the Chocolate Spa® because of its signature chocolate treatments, is a full-service European-style spa. The Spa At The Hotel Hershey features 40,000 Sq. Ft of relaxation space, including 59 treatment rooms, and breathtaking views of the majestic gardens.

The Spa Director is responsible for the strategic oversight and financial performance of a luxury spa facility at The Hotel Hershey. This executive role focuses on long-term vision, business development, and profit maximization while ensuring the highest brand standards of The Hotel Hershey are maintained.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

• Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the luxury market.
• Full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.*
• Oversee the Spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments as well as maintain relationships within our robust spa membership club.*
• Directly mentor managers and oversee departmental heads. Lead training and professional development strategies for the entire Spa team.*
• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.
• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals including partnering with our reservations and revenue management teams to maximize revenue opportunities.
• Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet five-star luxury standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Management, Hospitality, or a related field (Master’s preferred).
• 7-10+ years of progressive experience in spa or hospitality management at a senior leadership level.
• Proven track record in managing large-scale, high-revenue facilities ($10M+ annual turnover).
• Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.
• Post-Employment - Must obtain RAMP Certification. Must attend and successfully pass a CPR and First Aid training course.

Knowledge, Skills, and Abilities

• Deep understanding of luxury brand standards and guest service excellence (experience with Forbes Travel Guide rated properties at either a four or five star level preferred).
• Advanced financial acumen and experience with P&L management.
• Strategic Vision & Business Planning

Job Demands:

While performing the duties of this job, the employee is required to:

• Finger Dexterity Frequent (34-66%)
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.