Spa Coordinator

lifetime; Folsom (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on products and services

401(k) retirement plan with company? 纖

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a LifeSpa Coordinator in California to operate the telephone system, greet callers, schedule appointments, and direct guests to the right teammates with a cheerful attitude while assisting the Department Head with filing and office duties. You will explain Life Spa products and services, suggest upgrades, perform confirmation calls, and comply with safety rules.

Requirements include a high school diploma or GED, 1 year of customer service, CPR/AED within 30 days, and

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient with Microsoft Office (Excel, PowerPoint, Outlook).

Responsibilities

• Answer incoming internal calls and greet callers.
• Schedule appointments and assist service members.
• Explain Life Spa products and services to guests.
• Suggest upgrades or add-ons to products and services.
• Conduct outgoing confirmation calls and appointment calls.
• Follow safety rules using required devices.

Skills

Customer service

Communication

Mathematical ability

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties and Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Pay

This is an hourly position with wages starting at $16.50 and pays up to $19.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.