Spa Concierge Winter '26 - '27

YELLOWSTONE CLUB

Big Sky (MT)

On-site

USD 25,000 - 26,000

Full time

2 days ago

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Benefits offered by this job

Free transportation to and from Bozem

Complimentary shift meals

Two employee ski days each month

Discounted ski pass

401k eligibility and bi-weekly match

Onsite fitness center

Discounted Employee Housing in Big Sky

ADP LifeMart discounts

End of season employee appreciation

Job summary

Yellowstone Club seeks a Spa Concierge for the upcoming Winter season in Big Sky, MT. The role focuses on delivering outstanding guest service, managing spa reservations, and processing charges for services in a luxury club setting.

Responsibilities include welcoming members, coordinating with departments, and maintaining client profiles. A high school diploma and 1–2 years in customer service are preferred, with long hours and flexible scheduling typical for seasonal work.

Qualifications

High school diploma, GED or vocational training or job-related course work.
One to two years’ experience in customer service.
Strong verbal/written communication, interpersonal, and analytical skills

Responsibilities

Greet Members and guests and provide outstanding service in a guest-friendly environment.
Guarantee total guest satisfaction and handle guest transactions legally and ethically.
Understand and apply safety and security procedures for a safe environment.
Maintain positive working relationships with all employees to promote a great workplace.
Assist in daily spa operations and coordinate with other departments as needed.
Enter charges for services and create client profiles in the club management system.

Skills

Customer service

Communication

Interpersonal skills

Analytical skills

Education

High school diploma or GED

College degree

Tools

Microsoft Office

Club management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

Salary Range: $18.00 To $19.00 Hourly

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Concierge for the upcoming Winter season! Our Winter employment months are November – April.

The purpose of a Spa Concierge is to facilitate impeccable Member and guest services and assist in the daily operations of the spa.

Major Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
Seeks most efficient manner in which to meet Member expectations.
Provides accurate and timely information regarding spa services.
Facilitates spa reservations.
Charge the appropriate Member account for services rendered.
Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
Enters charges for services rendered and creates client profiles using a club and resort management system.

Other Duties and Responsibilities

Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
Keeps detailed records of Member preferences and requests.
Practices creative problem solving.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicateregularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Cleans work spaces by cleaning desks or taking out trash.
Dresses up in costume for events.
Assists Locker Room attendant with Locker Room duties.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills

Experience/Education Preferred

College degree; previous work experience in a spa setting.

Certificates & Licenses

Valid State Driver’s License.

Computer Skills

Intermediate/advanced keyboarding skills; Intermediate knowledge of Microsoft Office systems.

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Receipt and Acknowledgment

I acknowledge and understand that:

The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

The position offered is a seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including: