Spa Concierge

Valor Hospitality Partners; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision,Life

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Spa Coordinator to manage day-to-day spa operations, schedule appointments, maintain inventory, and supervise front desk activities to ensure a positive guest experience. The role includes coordinating with hotel departments, processing payments, generating reports, and upholding spa policies while delivering high service standards.

Candidates should have a high school diploma or GED and hospitality experience; proficiency with Microsoft Office and SpaSoft

Qualifications

• High school diploma or GED required.
• Previous spa, salon, hospitality experience.
• Proficiency with Microsoft Office Suite and SpaSoft.
• Ability to excel in a goal-oriented environment.

Responsibilities

• Manage guest appointments and ensure timely communication.
• Maintain spa inventory and order supplies as needed.
• Keep the spa clean and well-organized at all times.
• Train and supervise spa staff as needed.
• Answer phones, respond to inquiries, and resolve issues.
• Process guest payments and ensure accurate transactions.
• Prepare reports and manage scheduling software.
• Coordinate all spa activities per policies and objectives.
• Host staff meetings to share hotel policies and sales ideas.
• Communicate with other departments for a cohesive spa environment.
• Communicate at all levels with staff and management.

Skills

Hospitality experience

Education

High school diploma or GED

Tools

SpaSoft

Microsoft Office Suite

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Spa Coordinator is responsible for managing the day-to-day operations of the spa. They oversee the scheduling of appointments, maintain inventory levels, and ensure that customers have a positive experience. In addition, they manage the front desk, answer phones, and respond to customer inquiries.

ESSENTIAL RESPONSIBILITIES

• Manage guest appointments and ensure timely and accurate communication with guests.
• Manage inventory levels and order supplies as needed.
• Ensure that the spa is clean and well-organized at all times.
• Train and supervise spa staff as needed.
• Answer phones, respond to customer inquiries, and resolve customer issues as needed.
• Process guest payments and ensure that all financial transactions are accurate.
• Prepare reports and manage scheduling software.
• Responsible for the coordination and scheduling of all spa related activities consistent with the policies, philosophy and objectives of the spa.
• Host staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Communicate with other departments to ensure a cohesive hotel/spa environment.
• Communicate on all levels with staff, colleagues and management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or general education degree (GED) required
• Previous spa, salon, hospitality experience.
• Ability to excel in an environment that sets goals, tracks progress and strives for growth.
• Microsoft Office Suite (Word, Excel, Outlook and PowerPoint). Experience with SpaSoft. Strong professional presentation, technical ability and relationship building.

PHYSICAL DEMANDS

• Must be able to stand for long periods of time

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement