Spa Attendant--Full Time

PCH Hotels And Resorts, Inc.; Birmingham (AL); On-site; USD 17,000 - 23,000; Full time

Job summary

PCH Hotels And Resorts, Inc.'s Ross Bridge Spa in Birmingham, AL is seeking a Spa Attendant to provide exceptional guest assistance and maintain cleanliness and presentation of spa facilities. The role includes welcoming guests, escorting them to the locker area, stocking amenities, and supporting therapists to ensure a relaxing experience.

You will help manage towels, robes, and supplies, explain spa facility usage, and keep lounge and locker rooms well organized for every guest visit.

Responsibilities

• Maintain impeccable cleanliness standards throughout the spa.
• Greet guests, escort to the locker area, assign lockers, and provide amenities for a comfortable spa experience.
• Explain proper usage of spa facilities to ensure guest comfort and safety.
• Keep restrooms and showers clean and stocked, replace towels, and wipe showers after use.
• Assist therapists during treatments and ensure smooth service delivery and guest satisfaction.
• Manage inventory of guest supplies in locker rooms and vanity areas.
• Monitor appointments and keep guests in appropriate areas at scheduled times.
• Stock beverages and fruits in lounge areas and serve guests.
• Oversee laundry and disposal of soiled linens per SOPs; stock towels.
• Arrange spa areas with items like ice packs and towels to create a relaxing environment.

Job description

Ross Bridge
Ross Bridge
4000 Grand Ave
Birmingham, AL 35226, USA

Ross Bridge
Ross Bridge
4000 Grand Ave
Birmingham, AL 35226, USA

As a member of our hospitality team, the primary responsibility of a Spa Attendant is to provide exceptional assistance to spa guests and ensure the overall cleanliness, organization, and presentation of the spa facilities. This role is responsible for warmly welcoming and escorting guests into the locker area, and maintaining the cleanliness and organization of the locker rooms, showers, wet treatment rooms, lounges, and pool areas. This includes ensuring these spaces are well-maintained and stocked with towels, robes, slippers, toiletries, and other amenities. This role is vital in creating a pleasant and well-organized spa environment. and contributes to a positive spa experience by helping guests feel relaxed and cared for throughout their visit.

• Demonstrate a strong commitment to maintaining impeccable cleanliness standards throughout the spa.
• Greet and accompany guests to the locker area, assign lockers, and provide all necessary amenities for their enjoyable spa experience.
• Effectively communicate the proper usage of all spa facilities to ensure guest comfort and safety.
• Maintain clean and well-stocked restrooms and showers, promptly replaced used towels and bath mats, and wiped down showers after each use.
• Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
• Manage inventory levels and ensure the availability of guest supplies in the locker room and vanity areas.
• Monitor guest appointments and ensure they are in the appropriate areas at the scheduled times, promptly reporting any issues to supervisors.
• Stock and serve beverages and fruits in the lounge areas, offering refreshments to each guest.
• Manage laundry processes, promptly dispose of soiled linens according to established systems, and fold and stock fresh towels by standard operating procedures.
• Arrange spa areas, such as relaxation rooms, with necessary items like ice packs and towels to provide a comfortable environment for guests.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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