Spa Attendant

Biltmore Hotel; Coral Gables (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Biltmore Hotel in Coral Gables is seeking a dedicated Spa Attendant to provide exceptional guest service and maintain high standards within the Spa. The role involves ensuring a neat and clean facility while assisting guests throughout their visit, reflecting the hotel's renowned quality.

Ideal candidates should possess a high school diploma, have hospitality experience, and demonstrate strong communication skills. Join our team to enhance guest satisfaction and uphold the Biltmore Legend.

Qualifications

• High School Degree and/or GED required.
• Minimum one year hotel, spa, or hospitality experience preferred.
• Must be able to communicate in English.

Responsibilities

• Maintain a clean and neat facility for Spa clients.
• Escort guests from Front Desk to locker facility.
• Assist in providing information to any inquiries.
• Attend all trainings and meetings offered by the Spa.

Skills

Attention to detail

Time management

Teamwork

Customer service

Multitasking

Education

High School Degree and/or GED

Tools

Computer skills

Job description

Description

Position Summary

This position is a true guest service function requiring an individual that approaches the spa as it were his/her home as they welcome and care for the quest during their visit to the Spa. The Attendant works to maintain the Spa’s five star standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Maintain a clean and neat facility for each and every one of our Spa clients.
• Escort guests from the Front Desk to the locker facility, attending to any immediate needs throughout the Spa visit.
• Assist in providing information to any inquiries and promote the Retail.
• Attend all trainings and meetings offered by the Spa.
• Support company’s philosophy and company culture through the use of “The Biltmore Legend” on a daily basis to ensure guest satisfaction.

Requirements

Education

High School Degree and/or GED is required.

Experience

Minimum one year hotel, spa, or hospitality experience preferred.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Demonstrates co‑operation within the team and with other departments.
• Listens carefully and works well with others.
• Has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach.
• Demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their Best.
• Has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately (e.g. approaching guests, body language).
• Composed.
• Able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected.
• Never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible.
• Excellent records of attendance and punctuality.
• Is reliable and demonstrates the ability to work without supervision.
• Demonstrates a high level of personal integrity, honesty and trust.
• Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Makes decisions in a timely manner.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications

• N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Grooming

All employees must maintain a neat, clean and well‑groomed appearance per Biltmore Hotel standards.