Spa Attendant

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 24,000 - 34,000; Full time

Job summary

Sandia Resort & Casino is seeking a Spa Attendant to maintain locker rooms and spa lounge areas, greet guests, and provide beverages upon request.

This role requires a friendly, professional demeanor, strong customer service and the ability to multitask in a busy spa environment. The position involves stock, laundry, and assisting guests with spa promotions and services.

Qualifications

• One year of customer service experience required.
• Excellent customer service and communication skills.
• Ability to multi-task and follow directions from guests.
• Knowledge of spa treatments and salon services preferred.

Responsibilities

• Greets guests, offers spa tours, and directs to locker rooms.
• Sets up spa lounge and treatment areas; ensures cleanliness and supplies.
• Retrieves, folds and stores linens; maintains inventory.
• Responds to guest inquiries and assists with spa services and promotions.
• Be friendly, professional and engage with guests and team members.

Skills

Customer service

Friendly personality

Verbal communications

Multi-tasking

Spa knowledge

Follow directions

Education

High School Diploma or GED

Job description

Position Summary

The Spa Attendant maintains the cleanliness of the locker rooms and spa lounge areas, offers spa tours, and serves guests beverages upon request.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

• Greets guests upon arrival, offers spa tours and directs guests to locker room.
• Responsible for setting up spa lounge, locker room, and other relaxation areas, including refreshments. Conducts spa walkthrough ensuring all areas are properly cleaned and maintained.
• Retrieves, folds and stores all linens for locker room, treatments rooms, and spa amenities.
• Checks weekly inventory list to ensure proper supply levels are maintained.
• Does laundry and cleans dishes.
• Responds to all guest interactions in an efficient, courteous and professional manner.
• Directs guests in proper use of the hot and cold plunge pools, steam room, and sauna to ensure the guests’ safety and physical wellbeing.
• Assists guests as needed, including serving alcoholic beverages and accommodating guest requests.
• Serves beverages and refreshments to spa guests.
• Assists guests with inquiries relating to spa services and other spa promotions.
• Must be able to initiate and engage in conversations in a professional and friendly manner with guests and team members.
• Must participate in team member huddles and be knowledgeable of daily occurrences as they pertain to spa operations.
• Continues in computer-based learning and implement these skills into the workplace.

Note: Attendance and punctuality are essential responsibilities; report to work based upon the assigned schedule in accordance with the Pueblo of Sandia Attendance Policy.

Additional Responsibilities

Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Must have friendly and outgoing personality.
• Must have excellent customer service skills.
• Must have excellent verbal communications skills.
• Ability to follow directions and requests from guests.
• Ability to multi-task.
• Knowledge of all spa treatments and salon services.
• Must be detail oriented.
• Ability to work harmoniously and professionally with team members and supervisors.

Qualifications

Education and Experience

Required:

• One (1) year customer service experience.
• Must be at least 19 years of age.

Preferred:

• High School Diploma, GED certification or equivalent.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

• Must be able to successfully pass a stringent background investigation.
• Will require a pre-employment and random drug screening.
• Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position.

Physical Requirement — Description

• Balancing

  Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

• Climbing

  Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.

• Crawling

  Moving about on hands and knees or hands and feet.

• Crouching

  Bending the body downward and forward by bending leg and spine.

• Feeling

  Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Finger Dexterity

  Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping

  Applying pressure to an object with the fingers and palm.

• Hearing

  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.

• Kneeling

  Bending legs at knee to come to a rest on knee or knees.

• Lifting

  Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

• Pulling

  Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

• Pushing

  Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

• Reaching

  Extending hand(s) and arm(s) in any direction.

• Seeing

  The ability to perceive the nature of objects by the eye.

• Walking

  Job requirements include walking throughout the work area, on various work surfaces.

• Sitting

  Particularly for sustained periods of time.

• Standing

  Particularly for sustained periods of time.

• Stooping

  Bending body downward and forward by bending spine at the waist.

• Talking

  Expressing or exchanging ideas by means of the spoken word.

• List Working Conditions Required:

  Work hours subject to change with overtime; subject to hazards which may cause personal bodily harm; smoke; diseases; cuts, bruises, burns, common cold, influenza, dust, odors and elevated noise levels. Duties may involve walking, standing for long periods, sitting and crouching. Specific movements include: trunk – bend, twist, rotate, push, pull, carry; arms – reach, carry, lift, twist, rotate; legs – lift, push, pull, twist, rotate; hands – grasp, manipulate bilateral coordination, hand–eye coordination, and fine dexterity. Must be able to lift 25 pounds.