Spa Associate

Hand & Stone; Menomonee Falls (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Commissions

Career advancement

Ongoing training

Flexible hours

Employee discounts

Contests

Job summary

Hand & Stone Massage and Facial Spa in Menomonee Falls, WI is hiring a Spa Sales Associate. You will guide clients through spa services, upsell offerings, and provide an outstanding guest experience. The role emphasizes flexible scheduling and strong team collaboration in a busy spa environment.

Compensation includes hourly pay plus commissions, with opportunities for advancement and ongoing training. A supportive, energetic workplace aims to keep guests and employees satisfied.

Qualifications

• Requires strong customer service and sales focus.
• Excellent communication and relationship-building skills.
• Ability to work flexible hours and adapt to shifts.
• Must be a motivated self-starter with a positive attitude.

Responsibilities

• Know the menu of services and communicate options to clients.
• Provide excellent service to members and guests and build lasting relationships.
• Schedule appointments and answer phones; maintain organized filing.
• Support promotional activities and help with in-spa programs.

Skills

Customer service

Sales

Communication

Team player

Energetic attitude

Flexible hours

Education

High school diploma or equivalent

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Opportunity for advancement
• Bonus based on performance

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Menomonee Falls, WI, is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers’ experience in our spa is nothing other than outstanding!

Do people often refer to you as their “energetic” friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Compensation: $15.00 - $17.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."