SOX-Driven IT Operations Analyst — Hybrid (Plano)

CosmoProf Beauty; Plano (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

401(k) with company match

Merchandise discount at on-site store

Job summary

Sally Beauty Holdings, Inc. is seeking an IT Operations Analyst to support stability, compliance, and continuous improvement of the IT control environment with a primary focus on SOX compliance, governance, and operational process support.

This role collaborates with internal IT teams, audit, security, MSPs, vendors, and business stakeholders to maintain documentation and ensure governance effectiveness. The position requires coordinating IT operations, incidents, changes, and data analysis

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
• 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines.
• Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
• Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
• Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
• Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.

Responsibilities

• Support day-to-day IT operations, helping ensure the availability, performance, capacity, and reliability of systems, applications, and infrastructure.
• Coordinate operational activities across internal IT teams, MSPs, and vendors to support service delivery and adherence to SLAs.
• Monitor operational performance, identify issues and trends, assist with root cause analysis, and support corrective and preventive actions.
• Participate in major incident management activities, providing operational support and ensuring timely communication and escalation.
• Support the execution and continuous improvement of IT change management processes and procedures.
• Assess and document change-related risks and impacts, collaborating with stakeholders to support informed decision-making.
• Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
• Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
• Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.

Skills

Communication skills

Collaboration

Problem solving

Interpersonal skills

Adaptability

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or related field

Job description

Sally Beauty Holdings, Inc. is seeking an IT Operations Analyst to support stability, compliance, and continuous improvement of the IT control environment with a primary focus on SOX compliance, governance, and operational process support.

This role collaborates with internal IT teams, audit, security, MSPs, vendors, and business stakeholders to maintain documentation and ensure governance effectiveness. The position requires coordinating IT operations, incidents, changes, and data analysis