Solutions Support Team

Fastenal Co.; West Chester Township (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long Term Disability

Dental Insurance

Paid vacation

Sick leave

Holidays

401(k) with employer contribution

Job summary

Fastenal Co. in West Chester, OH is hiring for the Solutions Support Team on a full-time basis. You will work closely with branches, field sales, and customers to assist with inventory management related to FAST offerings and logs service tickets.

You may have a flexible schedule after onboarding and meeting performance goals; strong communication and problem-solving skills are essential, with a customer-focused approach and ability to work in a team.

Qualifications

• 18 years of age or older.
• Excellent written and oral communication skills.
• Proficient using Microsoft Office Suite.
• Highly motivated, self directed and customer service oriented.
• Demonstrate strong problem solving, deductive reasoning and decision making skills.
• Demonstrate strong organization, planning and prioritizing abilities.
• Learn and perform multiple tasks in a fast paced environment.
• Work independently as well as in a team environment.
• Demonstrate our core values of ambition, innovation, integrity and teamwork.
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY).

Responsibilities

• Answering and handling multiple phone calls daily.
• Troubleshooting technical issues with our FAST Solutions offerings.
• Creating and logging service tickets.
• Responding to internal and external customer concerns while providing exceptional customer service.

Skills

Communication

Customer service

Problem solving

Time management

Teamwork

Independence

Adaptability

Tools

Microsoft Office Suite

Job description

Position Details - Solutions Support Team

Job ID 637955

Title Solutions Support Team

Type Full-time

Location West Chester, OH45069

Departments Administrative

Date Published October 1, 2026

End Date 10-15-2026

Job Description

Solutions Support Team

8918 Beckett Rd, West Chester, OH 45069

SSSUP

Full-time Shift(s): MON TUE WED THU FRI All Hours Available

OVERVIEW

Working as Full-time Solutions Support Team, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES

• Answering and handling multiple phone calls daily
• Troubleshooting technical issues with our FAST Solutions offerings
• Creating and logging service tickets
• Responding to internal and external customer concerns while providing exceptional customer service

REQUIRED POSITION QUALIFICATIONS

• 18 years of age or older
• Excellent written and oral communication skills
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong problem solving, deductive reasoning and decision making skills
• Demonstrate strong organization, planning and prioritizing abilities
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS

• Prior experience in a call center environment

ABOUT US

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS

• Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.