Solutions Lead, Salesforce & Platforms (US Remote)

Howden Group; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Howden seeks a Solution Lead for US Market to design and govern end-to-end business and technology solutions across Sales, Service, Operations, Marketing, and Client Management. You will be the senior design authority for Salesforce and core platforms, partnering with business leaders, product managers, architects, and engineers to define scalable future-state experiences.

You will drive data standards, integration patterns, and adoption-focused solutions, aligning with governance and enterprise

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field.
• 8+ years in solution architecture, business architecture, CRM platforms, enterprise technology delivery, or related roles.
• Deep Salesforce experience, including Financial Services Cloud, Service Cloud, platform automation, reporting, integrations, data models, and AI-enabled capabilities.
• Experience integrating Salesforce with agency management systems, document platforms, marketing technologies, telephony, and operational applications.
• Strong understanding of APIs, middleware, event-based architectures, workflow orchestration, data modeling, master data management, governance, and enterprise information architecture.
• Proven ability to lead workshops, requirements analysis, design sessions, agile planning, backlog refinement, and stakeholder alignment.
• Excellent written, verbal, presentation, and executive communication skills.

Responsibilities

• Lead solution workshops, evaluate design tradeoffs, and recommend approaches balancing business value, user experience, scalability, and implementation complexity.
• Serve as lead solution designer for Salesforce Financial Services Cloud, including data models, business processes, automation, reporting, user experience, and platform roadmap evolution.
• Design capabilities that improve prospecting, acquisition, servicing, retention, pipeline management, collaboration, and colleague productivity.
• Build solutions, APIs, configure Salesforce environment to suit business processes across all groups.
• Define integration solutions across Salesforce, Applied EPIC, document platforms, SharePoint, Zywave MiEdge, AI native platforms, portals, and future enterprise applications.
• Establish reusable design standards, reference architectures, solution playbooks, governance artifacts, and documentation for processes, integrations, data flows, and solution decisions.

Skills

Solution architecture

CRM platforms

APIs

Data modeling

Workshop leadership

Executive communication

Agile planning

Stakeholder alignment

Salesforce

Salesforce Financial Services Cloud

Education

Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field

Tools

Salesforce Financial Services Cloud

Applied EPIC

SharePoint

Zywave MiEdge

Job description

Howden seeks a Solution Lead for US Market to design and govern end-to-end business and technology solutions across Sales, Service, Operations, Marketing, and Client Management. You will be the senior design authority for Salesforce and core platforms, partnering with business leaders, product managers, architects, and engineers to define scalable future-state experiences.

You will drive data standards, integration patterns, and adoption-focused solutions, aligning with governance and enterprise