Solutions Lead, AI Transformation

DJE Holdings; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonuses

Paid time off

Health insurance

401K

Job summary

Edelman is seeking an AI Transformation Solutions Lead to partner with the SVP and cross‑functional teams to redesign workflows, define AI-enabled offerings, and shape scalable services and pricing models for clients.

You will prototype solutions, test adoption, and align business and technical teams to deliver measurable improvements in an evolving environment.

Qualifications

• 3-5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design or a related field.
• Strong understanding of generative AI tools and their applications in business, with enthusiasm for exploring how AI can change workflows and service delivery.
• Experience conducting user research, gathering requirements and documenting workflows, processes or solutions.
• Ability to translate business needs into clear technical requirements and explain concepts to non-technical stakeholders.
• Strong analytical skills with structured data, spreadsheets and models to inform decisions.
• Excellent written communication and the ability to turn ambiguous information into clear requirements and documentation.
• Strong organizational and project coordination skills to manage multiple workstreams and evolving priorities.
• Curiosity about how businesses operate, services are delivered and how technology can improve efficiency and value.

Responsibilities

• Support specialty workflow discovery and redesign by mapping current-state and future-state workflows end to end.
• Translate workflows into AI-enabled solutions with clear scopes and product requirements.
• Support solution prototyping and development using generative AI tools with product managers and engineering teams.
• Bridge business and technical teams to reflect real workflow needs and align priorities.
• Support testing, rollout and adoption with onboarding resources and tracking of measurable improvements.
• Translate redesigned workflows into standardized deliverables and service offerings.
• Support definition and commercial modeling of deliverables, complexity, effort, staffing and costs.

Skills

Product management

Business analysis

AI transformation

Solution design

Stakeholder communication

Project coordination

Research & requirements gathering

Job description

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. We're transforming how work gets done across Edelman, redesigning specialty workflows around AI, developing the tools and solutions that support them, and translating these new ways of working into more standardized, scalable services and offerings.

As the AI Transformation Solutions Lead, you will support the SVP of AI Transformation in driving Specialty-Based Transformation across the firm, working closely with subject matter experts, product and engineering teams to rethink how work is performed and bring AI-enabled solutions to life. You will also help translate these redesigned workflows into clearly defined deliverables, service models and pricing frameworks that shape how Edelman scopes, delivers and goes to market with its services. This is a hands‑on role at the intersection of AI transformation, solution design and business transformation. You will help connect the dots from understanding how people work today, to designing and implementing better ways of working, to defining how those capabilities can be consistently delivered and commercially packaged for clients.

What you’ll do

• Support specialty workflow discovery and redesign: Work directly with specialty leaders and subject matter experts to understand how work is currently performed, identify pain points and opportunities for AI, and map current-state and future-state workflows end to end.
• Translate workflows into AI-enabled solutions: Turn specialist knowledge and business needs into clear scopes, product requirements and workflow documentation that guide the development of new AI-enabled tools and solutions.
• Support solution prototyping and development: Use generative AI tools to create mockups, prototypes and early solution concepts, working with product managers and engineering teams to turn ideas into practical applications.
• Bridge business and technical teams: Act as a connector between subject matter experts, transformation leaders and engineers, ensuring that solutions reflect real workflow needs, technical requirements are clearly understood, and stakeholder feedback informs development priorities.
• Support testing, rollout and adoption: Coordinate user feedback and testing, help develop onboarding and training resources, and track whether new workflows and tools are being adopted and delivering measurable improvements.
• Translate redesigned workflows into standardized deliverables: Help connect new AI-enabled ways of working to Edelman’s standardized menu of services and deliverables, identifying opportunities to simplify, standardize or evolve what we deliver and how we deliver it.
• Support service definition and commercial modeling: Work with offering leads and operational stakeholders to define deliverables, validate complexity and effort assumptions, and understand the skills, roles, staffing and costs required to deliver services through transformed workflows.
• Support the development of consistent scoping and pricing frameworks that reflect these new delivery models and inform how services are taken to market.

What we’re looking for

• 3-5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design or a related field.
• Strong understanding of generative AI tools and their applications in business, with enthusiasm for exploring how AI can fundamentally change workflows and service delivery.
• Experience conducting user research, gathering requirements and documenting workflows, processes or solutions.
• Ability to translate in both directions: turning complex business needs into clear technical requirements, and explaining technical concepts in practical terms to non-technical stakeholders.
• Strong analytical skills, including confidence working with structured data, spreadsheets and models to identify insights and inform decisions.
• Excellent written communication and the ability to turn ambiguous or complex information into clear requirements, frameworks, recommendations and documentation.
• Strong organizational and project coordination skills, with the ability to manage multiple workstreams, stakeholders and evolving priorities.
• Curiosity about how businesses operate, how services are delivered and how technology can improve efficiency, quality and commercial value.
• Confidence working collaboratively across specialty teams, product and engineering, operations and business leadership.
• Strong problem-solving skills, attention to detail and comfort working in an evolving environment where processes and solutions are still being defined.

Nice to have

• Experience in PR, communications or professional services;
• Familiarity with AI prototyping, prompt design or product development;
• Exposure to service catalogs, process improvement, workforce planning, commercial modeling or pricing frameworks.

You’ll be part of a team fundamentally rethinking how the world's largest global communications firm works and goes to market in an AI-enabled world. You will gain hands‑on experience across the full transformation lifecycle, from discovering opportunities and redesigning workflows to developing AI solutions, shaping standardized offerings and supporting new commercial models. Working closely with transformation leadership, specialty experts and technical teams, you will help build tools and ways of working that create real business impact, while contributing to how Edelman defines, delivers and sells its services in the future. This is an opportunity to develop expertise at the intersection of AI, product development, business transformation and commercial innovation, helping shape not just how people work, but what the firm is able to offer its clients.

$90-120K per year #LI-KG

Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion.

We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law.

If you require a reasonable accommodation in any part of the employment process, please let us know.

It started with one man’s passion to make an impact through stories… 70 years later, we are the world’s largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected.

We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family‑run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other. Diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our clients, and our communities, and propel us forward as a company.

At Edelman, we are in relentless pursuit of a fair and inspiring workplace that is respectful to all, reflects and represents the world in which we live, and fosters trust and collaboration. Each day and on each project, we strive to ensure that our colleagues feel a sense of true inclusion and belonging and can bring their best to their work— taking action and shaping impactful moments and movements within our company, on behalf of our clients, and within communities around the globe.

The relentless pursuit of excellence The freedom to be constantly curious The courage to do the right thing The commitment to positively impact society. We grow our people We invite and celebrate differences Our reputation is our brand We’re global, yet local We offer more than just a career – we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients’ business.