Solutions Experience Engineer

Gong; Salt Lake City (UT); On-site; USD 142,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education stipend

Flexible vacation

Paid parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Solutions Experience Engineer to design, build, and automate world-class demo environments and assets. You’ll enable GTM teams, partners, and customers with persona-based demos and scalable tooling, while collaborating across Product, Engineering, and Sales to showcase Gong’s outcomes.

You will lead end-to-end sandbox management, data generation, and automated pipelines, contributing to high-visibility demos at conferences and analyst reviews, and shaping Gong’s platform

Qualifications

• Bachelor’s degree in Engineering, CS, or related field.
• 5+ years in demo/solutions engineering or related role.
• Python/JavaScript or QA automation experience.
• Solid understanding of B2B sales processes and revenue personas.
• Experience building demo datasets and pipelines.

Responsibilities

• Design, build, and document demo solutions and workflows across buyer personas.
• Partner with Product and Engineering to integrate feature releases and manage sandbox environments.
• Create high impact technical collateral and reusable demo assets for GTM teams.
• Leverage AI tools to build, prototype, and scale internal tooling and demos.
• Build and maintain automated pipelines for provisioning and monitoring demo environments.
• Research market trends and automate improvements to demo architecture and data generation.
• Lead demo-based GTM initiatives with timelines and risk mitigations.
• Track sandbox adoption metrics and communicate new features to field teams.
• Report status and insights to Presales, Partners, and GTM Demo Committee.
• Join strategic calls for ecosystem partners where demo depth is needed.
• Conduct tailored technical demos to enable internal GTM teams on platform updates.
• Deliver platform demos at conferences and analyst reviews.

Skills

Demo Engineering

Bachelor's degree

Programming/Automation

Demo Expertise

Revenue Alignment

Program Management

Executive Communication

Collaboration & Adaptability

Education

Bachelor’s degree

Job description

Solutions Experience Engineer

Location: Austin | Chicago | New York City | Salt Lake City | San Francisco

Department: Sales Engineering

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The Solutions Experience Engineer is a high impact role focused on world class demo engineering and automation, helping others see the real business outcomes Gong can drive. This role owns the design, build, and continuous improvement of persona based demo environments, sandboxes, and the automated tooling that keeps them running at scale. Externally, the role also extends outward to support our partners and Go-To-Market teams with demo assets and technical depth.

You’ll sit at the center of how Gong's platform story gets told, giving you visibility into nearly every function that drives it and a direct line of sight into how Gong positions and sells its platform.

RESPONSIBILITIES

• Design, build, and document demo solutions and workflows that demonstrate clear business outcomes across buyer personas.
• Partner with Product and Engineering to integrate new feature releases and manage end to end sandbox environments, including datasets, uptime, lifecycle, capacity, and technical issue resolution.
• Create high impact technical collateral and reusable demo assets for internal GTM teams.
• Leverage AI tools to build, prototype, and scale internal tooling and demo solutions that reduce manual work across the team.
• Build and maintain automated pipelines for provisioning, refreshing, tearing down, and monitoring the health of demo environments and datasets.
• Research emerging market trends and continuously automate improvements to demo architecture, positioning, and persona based data generation.
• Lead demo based GTM initiatives, managing timelines, milestone deliverables, and technical risk mitigations.
• Track sandbox adoption metrics and regularly communicate new demo features and usage trends to field teams.
• Report project status, usage analytics, and performance insights to Presales and Partner Leadership and the GTM Demo Committee.
• Join select strategic calls and solution reviews for key ecosystem partners where demo depth is needed.
• Conduct tailored technical demonstrations to enable and upskill internal GTM teams on new platform functionality and feature updates.
• Deliver platform demos at a select number of high value industry conferences, executive briefings, and analyst reviews (e.g., Gartner).

QUALIFICATIONS

• 5+ years of experience in Demo Engineering, Solutions Engineering, Sales Engineering, or a technical automation role.
• Education & Background: Bachelor’s degree in Engineering, Computer Science, or practical experience in a comparable technical domain.
• Programming & Automation: Hands-on experience with a programming or scripting language (e.g., Python, JavaScript) and/or a QA/test automation background, with the ability to build and maintain automated tooling, scripts, and pipelines.
• Technical & Demo Expertise: Proven ability to solve complex integration challenges and build demo datasets and scripts.
• Revenue & Persona Alignment: Solid understanding of B2B sales processes and revenue personas, ensuring demo environments connect directly to business outcomes.
• Program Management & Process Creation: Proven track record of managing cross functional projects with tight deadlines, building scalable operational processes, and enabling internal teams on those workflows.
• Communication & Executive Presence: Strong verbal and written communication skills, with experience presenting technical work to senior audiences.
• Collaboration & Adaptability: Strong interpersonal skills, highly adaptable, fast learner, comfortable thriving in fast paced, changing environments.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $142,000 - $205,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.