Solutions Engineering Lead, Healthcare & Life Sciences

United States Digital Space LLC; New York, California (NY, MO); Hybrid; USD 212,000 - 265,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) / retirement benefits

Learning and development stipend

Generous PTO

Job summary

Scale is seeking an Solutions Engineering Lead for Healthcare & Life Sciences to manage a small team while owning our most strategic accounts. You will set the technical bar for deployments in regulated environments and build reusable playbooks for the GTM organization.

You will lead hands-on demos, architecture conversations, and collaborate with Sales, Product, and Engineering to ensure compliant, performance-driven AI solutions in healthcare settings.

Qualifications

• Strong engineering background with customer-facing technical experience.
• Experience leading or mentoring technical individual contributors.
• Direct experience selling or deploying software in healthcare or life sciences with regulatory awareness.
• Excellent presentation skills to both clinical/executive stakeholders and engineers.

Responsibilities

• Manage, coach, and grow a team of 3–5 Solutions Engineers, setting expectations and hiring as the vertical scales.
• Own the technical win on strategic healthcare and life sciences accounts, remaining hands-on in demos and architecture discussions.
• Build the vertical's technical playbook: reference architectures, demo environments, evaluation frameworks, and SOW patterns.
• Serve as the domain authority on deploying GenAI under healthcare constraints, PHI handling, HIPAA/HITRUST compliance, and validation.
• Partner with AEs and GTM leadership on strategy and pilot scoping to drive production deployments.
• Collaborate with software and ML engineers to move solutions from design to initial implementation.
• Translate patterns into input for Product/Engineering and influence the roadmap for the vertical.

Skills

Engineering background

People management

Python

Solutions engineering

Presentation skills

Healthcare domain knowledge

Education

Bachelor's degree in engineering or related field

Job description

Scale plays a vital role in the development of AI applications, and healthcare and life sciences is one of the highest stakes places that work lands. Providers, payers, pharma, biotech, and medical device companies are moving AI from pilot to production against real regulatory and patient safety constraints. They need a partner who understands both the technology and the environment it has to survive in.

As Solutions Engineering Lead for Healthcare & Life Sciences, you'll be a player-coach: managing and growing a team of 3 to 5 Solutions Engineers while personally owning our most strategic accounts in the vertical. You'll set the technical bar for how Scale sells and deploys into regulated healthcare environments, build the reusable assets and playbooks your team runs on, and be the person Sales, Product, and Engineering turn to when a deal hinges on a hard clinical or compliance question.

You will:

• Manage, coach, and grow a team of 3 to 5 Solutions Engineers, setting expectations, running deal reviews, developing careers, and hiring as the vertical scales.
• Personally own the technical win on our most strategic healthcare and life sciences accounts, staying hands‑on in demos, prototypes, and architecture conversations rather than managing from a distance.
• Build the vertical's technical playbook: reference architectures, demo environments, evaluation frameworks, and SOW patterns your team and the broader GTM org can reuse.
• Serve as the domain authority on deploying GenAI under healthcare constraints, including PHI handling and de‑identification, HIPAA and HITRUST, validation and audit expectations, and the realities of clinical workflow adoption.
• Partner with AEs and GTM leadership on account strategy, technical qualification, and pilot scoping that converts into production deployments.
• Work with forward‑deployed Software and Machine Learning Engineers to carry solutions from initial design through early implementation.
• Translate patterns across your accounts into structured, prioritized input for Product and Engineering, and influence the roadmap on behalf of the vertical.

Ideally you'd have:

• A strong engineering background with significant experience in a customer-facing technical role (solutions engineering, solutions architecture, forward‑deployed engineering, or technical consulting), including hands‑on development in Python or similar.
• Experience leading or mentoring technical individual contributors. Formal people management is welcome, but a credible track record as a tech lead or team lead matters more than title.
• Direct experience selling, building, or deploying software in healthcare or life sciences, with working fluency in the regulatory and data privacy environment (PHI, HIPAA, and validation requirements).
• Presentation skills with high technical credibility in front of both clinical or executive stakeholders and front‑line engineers, plus the intellectual curiosity, empathy, and velocity to operate in a fast‑moving vertical.

Nice to haves:

• Hands‑on GenAI, LLM, or applied machine learning experience, especially evaluation and model validation in a regulated setting.
• Clinical, biomedical, or pharma domain background (clinical informatics, EHR integration, pharmacovigilance, regulatory affairs, or R&D).
• Experience standing up a new vertical, practice, or team from an early stage.

*Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job‑related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.*

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$212,000—$265,000 USD

***PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.*

About Us:

*At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst& Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.*

*We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.*

*We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.*

*We comply with the United States Department of Labor's Pay Transparency provision.*

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