Solutions Engineer, SMB

T-Mobile; Santa Ana (CA); On-site; USD 79,000 - 203,000; Full time

Benefits offered by this job

Employee stock grants

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile is seeking a technical sales support role to assist business sales with designing and presenting wireless solutions for customer needs. You will analyze coverage, assist with in-building requests, and maintain expert knowledge of wireless technologies to inform sales strategies.

The role emphasizes collaboration with SMB sales teams, participation in customer meetings, and delivering tailored wireless solutions that drive business growth and customer satisfaction.

Qualifications

• Bachelor's Degree plus 3 years of related work experience or advanced degree with 1 year of related work experience or combination
• Acceptable areas of study include Computer Science, IT, Engineering or related field
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a track record in solution sales
• Experience supporting Enterprise and Public Sector accounts

Responsibilities

• Support SMB sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Other duties/projects as assigned by management

Skills

Communication

Customer Needs Identification

Product Knowledge

Project Management

Small Business Sales

Solution Architecture

Technical Demonstrations

Technical Presentations

Technical Training

Wireless Networks

Education

Bachelor's Degree + 3 years experience

Advanced degree + 1 year experience

CS / IT / Engineering related field

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.

Job Responsibilities

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)
• Experience supporting Enterprise and Public Sector accounts. (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Customer Needs Identification (Required)
• Product Knowledge (Required)
• Project Management (Required)
• Small Business Sales (Required)
• Solution Architecture (Required)
• Technical Demonstrations (Required)
• Technical Presentations (Required)
• Technical Training (Required)
• Wireless Networks (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No):

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentivesBase Pay Range: $78,750 - $142,030The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidate's actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location, click here. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder- it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.