Solutions Engineer, SMB

T-MOBILE USA, Inc.; Maryland; On-site; USD 113,000 - 203,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a Solutions Engineer to support SMB sales with technical expertise, designing wireless solutions and aiding in customer opportunities across the Philadelphia and Baltimore markets.

You will analyze network coverage, advise on in-building coverage requests, and maintain expert knowledge of wireless devices and technologies to inform sales strategies. Travel within the territory is required.

Qualifications

• Bachelor's degree plus 3 years of related work experience that may include advanced degree with 1 year related work experience.
• Previous B2B direct sales experience in a technology or telecom context.
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred).
• 4-7 years experience in telecommunications, IT administration or network engineering with a track record in solution sales.

Responsibilities

• Support SMB sales teams in-market to drive solution adoption and customer engagement.
• Participate in customer meetings to provide technical consultation and solution guidance.
• Facilitate wireless network coverage analysis to optimize customer solutions.
• Assist with in-building coverage requests to improve network accessibility and support sales efforts.
• Other duties as assigned by management.

Skills

Technical consultation

Sales support

Wireless solutions

Network knowledge

B2B sales support

Education

Bachelor's degree

Advanced degree

Equivalent combination of education and experience

4-7 years in telecom/IT/network engineering

Previous B2B direct sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.

Work Location, Collaboration, and Travel Expectations

This is a position supporting the Philadelphia, PA and Baltimore, MD market. The selected candidate must reside in either the greater Philadelphia metropolitan area or Baltimore, MD metropolitan area or within a reasonable commuting distance.

The role is generally expected to participate in in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations. These in-person collaboration days are intended for activities such as account planning, deal strategy, technical consultation, team meetings, and sales partnership. The specific schedule and frequency may vary based on business needs.

This internal collaboration expectation is separate from customer-facing responsibilities. The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed.

The assigned territory includes the Philadelphia and Baltimore markets in PA and MD. Periodic travel throughout the assigned territory is required to support sales opportunities, customer engagements, and business needs.

This position has a corporate office in Fort Washington, PA or a satellite office in Beltsville, MD.

Job Responsibilities

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibilityMaintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Previous B2B direct sales experience (Required)
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)
• Experience supporting Small Medium Business Accounts (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile's Commitment

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentivesBase Pay Range: $78,750 - $142,030The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

• medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.