Solutions Engineer (Post Sales) - US Remote (West Coast)

RudderStack Inc.; San Francisco (CA); Remote; USD 115,000 - 150,000; Full time

Job summary

A tech company specializing in data solutions is seeking a Solutions Engineer to bridge technical product capabilities with customer success. The ideal candidate will have 3-5 years of experience in a technical customer-facing role. Responsibilities include onboarding, technical discussions, and troubleshooting data pipelines. This position offers a competitive salary, stock options, and benefits, emphasizing collaboration in a remote-first environment.

Benefits

Stock options

Comprehensive benefits package

Qualifications

• 3 - 5 years of experience in solutions engineering or customer-facing roles.
• Solid understanding of data pipelines and ETL/rELT processes.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Partner with customers post-implementation to ensure success.
• Lead technical discussions and solution design sessions.
• Resolve complex integration issues in collaboration with teams.

Skills

Solutions engineering

Customer success engineering

Data pipelines

APIs

Communication

Tools

Snowflake

BigQuery

Redshift

Job description

Solutions Engineer (Post Sales) - US Remote (West Coast)

About RudderStack

At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.

We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Crate + Barrel, Acorns, PrizePicks, and Cars.com. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.

About the role

• As a Post-Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively.
• This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions.

What you'll do

• Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform.
• Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals.
• Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
• Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations.
• Create technical documentation, playbooks, and training materials to accelerate customer enablement.
• Act as a customer advocate by sharing feedback and feature requests with internal teams.
• Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.

Qualifications

• 3 - 5 years of experience in solutions engineering, customer success engineering, or similar technical customer-facing roles.
• Solid understanding of data pipelines, ETL/rELT processes, APIs, and modern data warehouses (e.g. Snowflake, BigQuery, Redshift).
• Strong problem-solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences.
• Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders.
• Self-motivated, adaptable, and eager to learn in a fast-paced, remote-first environment.

The compensation range for this position is $115,000–$150,000. The total compensation package also includes stock options and a comprehensive benefits package. Actual compensation will depend on your location, skills, experience, and qualifications.