Solutions Engineer – Apps & API for E‑Commerce

TikTok Inc.; Seattle (WA); Presencial; USD 116 000 - 198 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision insurance

401(k) with company match

Paid parental leave

Wellbeing benefits

Paid holidays

Resumo da oferta

TikTok Inc. is seeking a Customer Solutions Engineer to partner with merchants, ISVs, and partner teams to design and optimize API integrations for TikTok Shop.

You will translate business requirements into scalable technical solutions, develop reference architectures, and drive adoption across internal and external stakeholders. You will engage in pre-sales and post-sales activities, ensure high-quality delivery, and stay current with platform capabilities to advise on new features.

Qualificações

• Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
• Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
• Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus.
• Strong business acumen with the ability to translate complex business requirements into practical technical solutions.
• Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders.
• Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment.

Responsabilidades

• Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios.
• Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization.
• Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally.
• Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs.
• Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations.
• Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery.
• Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.

Conhecimentos

RESTful API design

Solution design

Pre-sales

Cross-functional collaboration

Formação académica

Bachelor's degree in CS/SE/IS

Ferramentas

ERP integration

OMS integration

PIM integration

WMS integration

Descrição da oferta de emprego

TikTok Inc. is seeking a Customer Solutions Engineer to partner with merchants, ISVs, and partner teams to design and optimize API integrations for TikTok Shop.

You will translate business requirements into scalable technical solutions, develop reference architectures, and drive adoption across internal and external stakeholders. You will engage in pre-sales and post-sales activities, ensure high-quality delivery, and stay current with platform capabilities to advise on new features.